Consumer Reviews of Bellawood wood floors
#8 of 25 brands of wood floors
32% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
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Date created: 2015-04-28
Name: L. Found
Location: Lino Lales, MN
Model: Hickory Laminate
"Curling, cracking, and separating issues with no response."
Ordered over $3000 worth of the Bellawood Hickory Laminate in addition
to the 'top grade' underlay. This flooring was to replace existing
laminate on a concrete floor with radiant heat (existing floor was cheap
but had been down for 10 years without issue). We were assured this was
suitable for our application and situation (concrete/in floor heat). I
picked up the wood and took it directly to our lake home where the wood
'acclimatized' for two and half weeks (heat set at 70). We hired a
professional flooring expert who had done other work for us. He
installed the floor without issue. We drove up to the home a week after
installation and the floor was excellent. Three weeks later we returned
to find floor boards curling and cracking. The wood laminate appeared to
be separating from the base. The flooring was placed in three bedrooms;
two rooms had 15-20 boards with cracks and curing, while the third room
appears okay. We called LL customer service and provided the damage
claim, which we submitted along with photos. That was over two weeks ago
and no response or acknowledgement from LL. Between the wood, underlay
and installation I am out $5000. LL customer service has been totally
non responsive. It is obvious that this product is faulty.
Date created: 2015-02-27
Location: Oconomowoc Wisconsin
Model: Brazilian Cherry
"Don't do it"
Don't be tempted. Beautiful in the box on a wall display. Don't put it
on your floors. Within a years time with two adults no shoes on in the
house a paved drive way and walkways. We ended up with excess of a
hundred marks scratches and dents. Ridiculous within a year and a half
time it looks like it needs to be refinished the top clear coat has
chipped off in many places. I dropped a key ring with one key on it and
it left a dent and chipped the surface finish. When I contacted Lumber
Liquidators they ignored my claims and sent me instruction sheets on how
to care for my wood floors. I did and have been doing everything
recommended in nose wonderful document. With no avail. Steer clear and
get another brand you will be unhappy.
Date created: 2015-02-15
Name: Ryan Williams
Location: Austin, Tx
Model: Red Oak
"Please be more intelligent"
These reviews are ridiculous. People saying that a natural maple
changed colors, and when they removed their rug it was a different
color... That will happen with any unstained floor where the natural
characteristics of the wood are to change. Please do your research
before posting. Dragging anything on any finished floor will scratch if
you don't have pads on it. I've had a Bellawood red oak for 5 years now
and I couldn't be happier.
Date created: 2015-02-12
Name: T. Sumrell
Location: Amelia, VA
"Engineered wood flooring is horrible!"
I bought engineered flooring for the entire house 5 years ago. I did the
happy dance when I ripped it up a week ago! It was horrible! It did not
"snap" together easily. Walking on it felt like you were walking on a
piece of plastic that was just sitting on the floor. The entire room
just floated up when I removed the molding. The edges quickly (within
months) began to pucker up, leaving warped edges, in various areas in
every room. It can not be cleaned as it leaves a white look to it with
any sort of cleaning I tried. And it remained "gritty" feeling. On the
great side, I was able to remove the entire room's worth within minutes!
It was a total waste of about 5 grand. Don't bother with "engineered"
wood. It's not really wood. It is actually particle board with a very
thin layer of fake wood. Just trying to save you some trouble and
dollars. Going with real wood this time.
Date created: 2015-02-09
I see a bunch of people complaining about "scratches" from furniture.
Remember, anything harder than your floor will physically scratch (metal
tips on furniture feet) it and anything softer will "mar" or impart
material on your floor (nylon furniture feet or painted wood). These are
the laws of physics and are inescapable. Its not the floor, it the
owners ability to take care of it that's the issue. You need to put
dense felt pads on the feet of your furniture to protect the floor! They
are super cheap and last forever. You should have read the care
instructions! Color changes will always occur. Order some samples from
them for cheap and place them in direct sunlight and find out what the
change will be... Simple stuff people, plan ahead!
Date created: 2014-12-03
Name: Patrick Fox
Location: Channahon Il.
Model: 5" Chestnut 3/4 flooring
"Quality control needs improvement"
The Bellawood is beautiful but their quality control department need a
lot to be desired. Very poor fitting pieces. Bellawood is not a cheap
floor and the tongue and groove flooring should fit better than it does.
I could have put a engineered 3/4 floor in cheaper, fit better, and have
a good appearance. I have put many floors in before along with Bellawood
floors. I am just disappointed for the price that you pay, you should
have top quality flooring.
Date created: 2013-12-24
Name: J. Olson
Model: Select Maple
Our floor was installed this spring. We chose select maple which is a
very light wood. A month or two after install, I pulled up a rug near
the front door and was surprised by the noticeable color difference
between areas under the rug and those outside the rug. A few more months
passed and things got worse. Our blonde flooring was now approaching
honey oak where exposed to UV light. I understand that UV impacts wood
color, but with the Bellawood website bragging about their UV coating to
protect the wood, I expected minimal color shift. I contacted Bellawood
(which is just Lumber Liquidators) customer service department. After a
couple weeks of trading emails, signing disclosure documents and sending
photos of damage, I received a phone call saying they had reviewed the
photos and it was just patina. Oddly enough, the 'patina' seemed to be
exponentially worse new the areas with windows. It is obvious color
shift from UV damage. LL offered no help, claimed it was normal and
dismissed our complaint. I would not recommend this brand unless you are
ok with significant color shift for light colored woods. Their 100
warranty is a joke if you read it since it covers nothing and they will
get out of any claim.
Date created: 2013-03-14
Location: Smithtown, NY
Model: red oak national
I usually do a lot of research when I buy something, I wish I did it
this time. I didn't because my neighbor highly recommended Lumber Liquidators (LL) and his
floor looked good. I purchased the Natural Red Oak because we have a dog
and cat, I didn't want any scratches to show and was told this flooring
would be great. I priced a few home improvement stores and went with LL
they came in cheaper unfortunately it ended up costly us more. Lumber
Liquidators has the worst sales people, they didn't order what the
installer needed and it cost us more. I wanted the best floor with no
knots and thought that was what I ordered well lo and behold I didn't
get it. The floor looked great when it was done after a week down I
noticed the floor had a few dents on the panels, there are pits coming
through and cracks. The installer was at fault because he did not look
at the pieces as he was putting them down mind you he was highly
recommended by ll. I could go but its all bad just read these reviews.
Do a lot of research, read reviews. Floors are expensive and they should
last a life time.
Date created: 2012-11-24
Name: W Taylor
Location: Challis, Idaho
In our house the Bellawood was beautiful when installed. That's were it
ended. It scratches so easily it's really not made to walk on socks
only. Children toys area no no on the floor. If a piece of furniture
moves it leaves a mark. I'm looking for a company that can sand the whole
floor and take out scratches and possible seal the floor like a
basketball court. If not I'll be forced to put carpet over it.
Date created: 2012-09-15
Name: Terri Weedeman
Location: Stafford, VA
Model: Brazillian Cherry
If only I had read some of these reviews before I installed our
Bellawood Brazillian Cherry floor!!! I hate it!!! Although the floor is
beautiful when you don't walk on it!!! The minute someone steps on our
foyer floor with or without shoes I have smudgey foot marks on them!!!
When we bought the floor we bought the Bellawood floor cleaner that was
recommended but to no avail!!!!! I just use a damp mop and mop it every
time I see footprints!!! If we could afford to, I would replace it and
never look back!!!!!