Consumer Reviews of Bellawood wood floors
#4 of 19 brands of wood floors
52% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
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Date created: 2013-12-24
Name: J. Olson
Our floor was installed this spring. We chose select maple which is a
very light wood. A month or two after install, I pulled up a rug near
the front door and was surprised by the noticeable color difference
between areas under the rug and those outside the rug. A few more months
passed and things got worse. Our blonde flooring was now approaching
honey oak where exposed to UV light. I understand that UV impacts wood
color, but with the Bellawood website bragging about their UV coating to
protect the wood, I expected minimal color shift. I contacted Bellawood
(which is just Lumber Liquidators) customer service department. After a
couple weeks of trading emails, signing disclosure documents and sending
photos of damage, I received a phone call saying they had reviewed the
photos and it was just patina. Oddly enough, the 'patina' seemed to be
exponentially worse new the areas with windows. It is obvious color
shift from UV damage. LL offered no help, claimed it was normal and
dismissed our complaint. I would not recommend this brand unless you are
ok with significant color shift for light colored woods. Their 100
warranty is a joke if you read it since it covers nothing and they will
get out of any claim.
Date created: 2013-03-14
Location: Smithtown, NY
I usually do a lot of research when I buy something, I wish I did it
this time. I didn't because my neighbor highly recommended Lumber Liquidators (LL) and his
floor looked good. I purchased the Natural Red Oak because we have a dog
and cat, I didn't want any scratches to show and was told this flooring
would be great. I priced a few home improvement stores and went with LL
they came in cheaper unfortunately it ended up costly us more. Lumber
Liquidators has the worst sales people, they didn't order what the
installer needed and it cost us more. I wanted the best floor with no
knots and thought that was what I ordered well lo and behold I didn't
get it. The floor looked great when it was done after a week down I
noticed the floor had a few dents on the panels, there are pits coming
through and cracks. The installer was at fault because he did not look
at the pieces as he was putting them down mind you he was highly
recommended by ll. I could go but its all bad just read these reviews.
Do a lot of research, read reviews. Floors are expensive and they should
last a life time.
Date created: 2012-11-24
Name: W Taylor
Location: Challis, Idaho
In our house the Bellawood was beautiful when installed. That's were it
ended. It scratches so easily it's really not made to walk on socks
only. Children toys area no no on the floor. If a piece of furniture
moves it leaves a mark. I'm looking for a company that can sand the whole
floor and take out scratches and possible seal the floor like a
basketball court. If not I'll be forced to put carpet over it.
Date created: 2012-09-15
Name: Terri Weedeman
Location: Stafford, VA
If only I had read some of these reviews before I installed our
Bellawood Brazillian Cherry floor!!! I hate it!!! Although the floor is
beautiful when you don't walk on it!!! The minute someone steps on our
foyer floor with or without shoes I have smudgey foot marks on them!!!
When we bought the floor we bought the Bellawood floor cleaner that was
recommended but to no avail!!!!! I just use a damp mop and mop it every
time I see footprints!!! If we could afford to, I would replace it and
never look back!!!!!
Date created: 2012-05-01
Name: John Larsen
Location: Las Vegas, NV
"This floor stinks"
We spent a lot of time shopping around at various home stores and
finally went with Bellawood Brazillian Cherry from Lumber Liquidators.
One of our biggest concerns was scratches since we have two dogs. The
salesman said absolutely no problem due to the 8 coats of finish.
Installation was a pain. It took four weeks to install 800 sq ft. We
could only lay down 12" of flooring at one time since the concrete glue
would not keep the boards in place until it set for 12 hours. We started
to see scratches almost immediately so we put some throw rugs on the
floor. Salesman didn't tell us the floor would darken and after four
week, we had darkening around the throw rugs. So now we don't wear shoes
in the house and the dogs are banned from the rooms with Bellawood.
We've worked with other wood floors in the past, refinishing with
polyurethane, and never had a problem with scratches. Even Minwas
polyurethand, which is not made for floors, is more scratch resistant
than Bellawood. I can hardly wait for the next 12 months to start having
some of the other problems others have had. Worst product I've bought to
date and recommend staying away from Bellawood.
Date created: 2012-03-24
Name: J. Bonner
"bellawood floor mop"
The Bellawood floor cleaner works good, but the mop that comes with the
kit is horrible. You have to constantly try to lock it into place every
10 seconds to avoid bending over. We have two mops, same issue. Piece of
Date created: 2012-03-10
Name: Mike Frye
Location: Fort Worth, TX
"Does not honor warranty"
In 2008 we made an addition to our house. We had seen the adds for
Lumber Liquidators on your network and chose the Bellawood Brazilian
mesquite. The installer did a superb job and the floor looked beautiful
until we began moving in. Every piece of furniture we placed on the
floor scratched the surface and the scratches could not be polished out.
Dents and scratches began showing up in places where there was no
traffic. After two years the beautiful cherry wood red stain began
turning honey gold every where the sun hit the floor. Now we have a two
When I contacted Lumber Liquidators they forwarded to Bellawood. The Bellawood representative informed me that I had to send in pictures. Apparently they do not do on site inspections. They denied any and all claims for warranty resolution. They said they were not responsible for fading or scratches. What good is a 100 year warranty if it does not cover anything? I tell all my friends to stay away from Lumber Liquidators and Bellawood products. Since our problems I have researched other reviews and found that our experience is not exceptional. Rather it seems to be rather normal. In addition when the flooring was installed we had better than 15% waste. That added significantly to the cost.
Date created: 2011-11-07
Location: Lake Forest CA
"Bellawood, Never again"
Bellawood has such a tight warranty that it covers practically nothing.
They don't have any installers so any errors are pointed at the
installer. There is unending finger pointing if you have any problems
with flaws in the wood as we did. Everything in sight scratches this
floor very visibly. We had oak parquet previously and no scratches ever
showed. Prefinished floors - no way.
Date created: 2011-07-27
Name: M. Seaman
Location: El Paso, TX
"My first warp"
My husband and I purchased Brazilian Koa Bellawood flooring last
November after about two weeks of comparing prices and styles. This was
our first hardwood floor purchase and I wish we had done more research
before going ahead with the decision. We were told that it was pretty
easy to install and as we are handy individuals we decided to do the
install ourselves on top of the concrete slab. We did everything that
the website said to do for prep and climate acclimation and then began
to lay the floors. That is when the problems began. We began by
inspecting the flooring and found two whole boxes that we couldn't
utilize at all because of the cracks, warps and just shoddy work from
the quality control department at Bellawood. I understand that this is natural
wood and that it is going to have imperfections....I know this but at a
certain point the QC people should be able to look into a box and see
that the entire thing is cracked and broken. We didn't realize that is what the 10% was for when we bought the wood. The salesman had said that it was for end cuts and waste and that any damaged merchandise could be returned for a swap. When we tried to do that, the same salesman looked at me like I had lost my mind and said that because we had opened the box, he couldn't resell it and we had to identify the damage before the box was opened. So basically, if the cardboard around the wood is damaged then they replace it but if the actual wood is not checked by the factory it's on the consumer to absorb the cost. The glue that you use is the stickiest stuff known to man and incredibly hard to
work with. Imagine spreading the stickiest taffy over 700 square foot of
concrete. It took us over 45 man hours of work to get the floor in. By
the time we finished the floor we already had scratches on them from
where our two dogs had been running around. The gloss coat is extremely
weak and even the sliding of a plastic chair can cause scratches and
rubs to appear. Now I come to today's discovery.... I live in El Paso
and it is officially the "rainy season" right now. This means we have
maybe 35% humidity in the air and it has stormed about five days so far
since February. I was sweeping the floor and stepped down in a section
that has suddenly sprung both a buckle and a separation of wood to glue
that is about 1.5 ft wide and 5 ft long. It wasn't there last night and
I know that water hasn't gotten in because I am meticulous about the
material I use to clean this floor and we haven't had a flood. When I
went back over the warranty I found that this is mother nature and we
are out of luck. So, although the floors look spectacular at night with
soft can lighting and shine brightly when cleaned in sunlight...and
though I get plenty of compliments on them when we entertain.....I Will
never purchase this product or any other Bellawood product again.
Honestly, I will never give Lumber Liquidators another dollar for the
service and shady way they handle their sales. My best piece of
advice....Read their warranty thoroughly. You will see that it covers
damage to the cardboard box the wood comes in and that is about it.
Date created: 2011-05-28
Location: Asheboro, NC
"My Beautiful Hard Wood Floor"
I have owned my lovely wood floor for about one year now. I absolutely love it. First of all, it is very durable. I also like the beautiful color of my wood floor. It is really classy, and I get a lot of compliments on it from my friends. I also like the fact that it is really easy for me to clean. I just run a mop over it, and it is very shiny. The only complaint that I have is that it seems like it gets a lot of scratches on it. I have a young child and two dogs, so they tend to run across the floor a lot. It does have a few scratches, but nobody can really tell that they are there. I have never needed to repair or replace this floor since I got it. I would definitely recommend this brand of wood floor to any of my friends.