Consumer Reviews of Bellawood wood floors
#9 of 25 brands of wood floors
33% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
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Date created: 2016-02-25
Name: Ed Arlinghaus
Installed this flooring for friends of ours (I'm a professional
contractor with over 30 yrs experience). Bellawood and Lumber
Liquidators talked about what a great warranty this floor had so our
friends went with it. Looked great for the first few days... cleaned
once and then noticed that there was chopping all throughout. Upon
closer inspection of the boards that had chips the finish looks as
though it did not penetrate the wood at all. Neither Bellawood or ll
would honor the warranty and said they would do nothing. Stay away from
both companies! Never again will I buy anything from either and will
steer any future clients away from them too.
Date created: 2016-01-18
Name: doug fox
Location: Lyons ore
"Bellwood junk material"
I would never purchase another product from LL. Floors dent easily and
the finish mars even with bare feet or wearing just socks. Horrible
finish might be putting carpet back in!
Date created: 2015-12-30
Name: Lisa Malone
Location: LA, CA
Model: Brazilian Cherry
"Beware of buying from Lumber Liquidators they have worst customer service"
I purchased some Bellawood Brazilian Cherry, approx ($14,000) Was priced
at $5.99 due to the quantity I purchased they gave me slight discount.
However, when I received the flooring the boxes looked like the matched
the 100 year warranty and they were 100 years old. The sales person
explained it was due to sun fading and other natural factors but it
would not impact on the great quality of my wood. Upon completing my
renovations and getting flooring set up my professional installer
advised me the wood was badly milled and some planks were more that 5"
some less and some larger pieces had a larger size on one end and
smaller size on other end making it impossible to place without leaving
uneven gaps. Calle Bellawood and Lumber liquidators and was told I should
have expected this And this is why I need 10% for this crap and
additional 10% for waste. So from each box I should expect 20% not
usable. What crap is this lumber liquidator are horrible. No customer
service, they are horrible to deal with and that is obvious from their
disclaimers. Dont buy from the you will be sorry. I will never ever
ever do business with them
Date created: 2015-12-28
Name: S. M.
"Not a great product"
We did the main floor of our house in the natural maple four years ago.
It cups every summer even though we control the humidity. It lays down
flat in the winter. The finish beneath chairs has disappeared, so don't
believe anything you read/hear about any warranty. The maple itself
still looks very nice. I would not buy it again, I'd save up for a
Date created: 2015-11-14
Name: I Rollins
Location: Prescott, AZ
Should have read these reviews before buying, and should have listened
to the installer who said it wasn't good flooring. His complaint was
badly milled pieces that didn't lay entirely flat. Though not great, we
figured we could live with it. Now after three months, the thing we
can't live with it how easy the floor scratches. The salesman talked
about 7 or 8 coats of protective sealant which sounded great, but this
floor scratches incredibly easily and we don't know what to do, other
than cover it with throw rugs and replace it with something else one
day. Very sad. This flooring wasn't cheap.
Date created: 2015-09-10
Name: Rachel Zierdt
Location: Sebastopol, CA
Model: Hickory Prefinished
"Lumber Liquidators don't stand by their product"
We laid Bellawood hickory prefinished hardwood throughout our house.
Within the first year, the finish in some areas began to split and
bubble. When I put in a claim to LL they told me that it was not a
manufacturing error so they wouldn't stand by their product. Since when
is prefinishing at the factory not a manufacturing error? Avoid
Bellawood and LL. I am very disappointed. Guess I was silly to expect
this company to stand by their promise. All I got was information about
how to care for my floor in the future.
Date created: 2015-07-20
Name: Jose De La Torre
"Stay away from Bellawood and Lumber Liquidators"
I purchased the Bellawood Patagonian Rose Wood from Lumber Liquidators
in March of 2015. Had it my living room in order to acclimate with the
room temp for 3 weeks. I haven't had this product layed on my living room
floor for 3 months and the prefinish is starting to bubble/crack and
flake off. Lumber Liquidators will not take responsibility for their
product, blaming that my home is not climate controlled. If my floor is
starting to look bad after 3 months since installation, what is it going
to look like in 6 months or a year. Bellawood products and Lumber
Liquidators are the worst companies to deal with. They will not honor
nor stand behind the product they sale. Do not get scammed by their
sales agent like I did. Will never again do business with such company.
Date created: 2015-06-30
Name: Glen Pettit
Location: Eaton Rapis, MI
Model: Birch 3/4"
"Shrinking and squeaks"
We had 900 sq ft ($5,000) of Bella Wood Birch 3/4" professionally
installed in August 2014. This Spring 2015 we are very unhappy because
of the shrinking and in turn the squeaking of the staples. Floor looked
great when installed (by 20 yr exp flooring team), flawless & beautiful.
Our house has temp & humidity control all year, high and dry in Spring.
Flooring was in house 3-4 weeks prior install. The gaps today are often
1/8 on width and up to 3/8" on ends, entire 1st floor was covered, no
transitions. Just two adults in house, no wear on floor, just "gaps from
shrinking'. Our local L.L. store people in Lansing is nice &
understanding, but claims must go via Lumber Liquidators Corporate
office. Very slow responses, lots of photos and info were sent, names
& phones #'s to send (they did not call any), in 8 weeks received a form
letter saying "no basis for claim". Floor does look very bad, very
noticeable gaps & squeaks all over, we are very unhappy. Our Installer
refuses to do any more jobs with L.L. products and has heard this "no
bases" claim excuse from other local installers. He strongly feels the
wood was not properly treated, aged, and dried at the Bella Wood
factory, and that they do not honor their factory 'guarantee'. Bella
Wood will only work with L.L., not us final customers.
Date created: 2015-05-07
Name: ANGELA MANNING
Location: Clearwater Florida
Model: Brazilian Koa
"Scratches all over, difficult to clean"
I was told by the Sales Lady at Lumber Liquidators in St. Pete Florida
that Bellawood Brazilian Koa was extremely durable and would withstand
heavy traffic - Lies... There is just one dog, one cat and myself in
the house. Scratches all over the floor, and it is exceptionally
difficult to keep clean - looks atrocious. Stay away from this product.
So much for the 100 yr. warranty!
Date created: 2015-04-28
Name: L. Found
Location: Lino Lales, MN
Model: Hickory Laminate
"Curling, cracking, and separating issues with no response."
Ordered over $3000 worth of the Bellawood Hickory Laminate in addition
to the 'top grade' underlay. This flooring was to replace existing
laminate on a concrete floor with radiant heat (existing floor was cheap
but had been down for 10 years without issue). We were assured this was
suitable for our application and situation (concrete/in floor heat). I
picked up the wood and took it directly to our lake home where the wood
'acclimatized' for two and half weeks (heat set at 70). We hired a
professional flooring expert who had done other work for us. He
installed the floor without issue. We drove up to the home a week after
installation and the floor was excellent. Three weeks later we returned
to find floor boards curling and cracking. The wood laminate appeared to
be separating from the base. The flooring was placed in three bedrooms;
two rooms had 15-20 boards with cracks and curing, while the third room
appears okay. We called LL customer service and provided the damage
claim, which we submitted along with photos. That was over two weeks ago
and no response or acknowledgement from LL. Between the wood, underlay
and installation I am out $5000. LL customer service has been totally
non responsive. It is obvious that this product is faulty.