Consumer Reviews of Bellawood wood floors

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Popularity:
#6   of 25 brands of wood floors

29% of customers recommend
2.5 of 5 stars 48 reviews with a 2.5 average rating
  • Very Satisfied
    11
  • Somewhat Satisfied
    3
  • Neutral
    3
  • Somewhat Unsatisfied
    4
  • Very Unsatisfied
    27

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Poquoson, VA

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Love it"
I donít understand the negative reviews at all... my hubby installed in our dining room 8 years ago and in our study 2 years go and now in the great room. It is gorgeous... installed with no issues.... holds up well. Brazilian cherry darkens in color as the sun hits it, so if you cover part with a rug it will definitely be lighter, but that is what is supposed to do. I donít see it scratching easy either. Ours has held up beautifully. I am perplexed by these reviews... three time we have installed the same product and three times we are happy.


Date created:
Name:
Location: Wilkes Barre, PA
Model: Brazilian Cherry 3/4x3-1/4 Floor

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bad Milling/Poor Quality Flooring"
We purchased 55 boxes of Bellawood Brazilian Cherry 3/4x3-1/4 hardwood flooring. Nineteen of the 55 boxes have boards that measure anywhere from 1/16" to 3/32" difference from one end of the board to the other end. That's 35% of the boards that are not usable. Of the remaining 65%, each box contains at a minimum of four different widths of boards (3-1/4, 3-1/6, 3-1/32, 3-1/2). The boxes of flooring were kept in a climate control environment since delivered. The contractor is forced to measure each board which is a time consuming process but necessary due to the poor quality of the cuts. The milling defects in the 55 boxes equate to approximately 75%. The Bellawood/Lumber Liquidator website and Lumber Liquidator states to expect a 10% allowance for milling/finished defects... 75% defects is unacceptable. The milling of Bellawood flooring is of poor quality... period! Lumber Liquidator in Wilkes Barre, PA was of no help what so ever... in fact they refused discuss the quality of the flooring or any problems encountered with the difference in widths/defects.


Date created:
Name:
Location: Vallejo Ca
Model: Natural Hickory

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Not a professional"
I will start off by saying I don't understand the negative reviews. I am not a floor installer but I am handy. Had no problems, purchased equipment to install the floor. YouTube videos and advice from the store, all went well. Took longer than if it were done by a professional but it was a great Father & Son project.



Date created:
Name:
Location: Buffalo, NY
Model: Australian Cypress

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worse Flooring Ever"
Purchased this flooring for my kitchen, wanted the flooring that was already treated. Installed floor and immediately had scratches putting the refrigerator back in its place, using moving material. That was day #1, day #2, moved kitchen table and chairs back in kitchen, scratched entire floor. If anything goes drops on this flook, immediate dent in flook. My floor is a terrible mess. I wish I would have read the reviews before purchasing from Lumber Liquidators. It will be my mission to get my money back!


Date created:
Name:
Location: Crescent City, CA
Model: Natural hickory

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"I wish I had found this page before buying"
This stuff cost quite a bit more than the typical wood floor. Plus it was supposed to have a lifetime warranty. The wood is very pretty and our installer did a wonderful job. But now we're seeing cracks in the boards that weren't there when we installed it. The installer rejected a lot of boards for just this reason and was careful to inspect each piece he put in. The cracks have sharp, raised edges that could cut skin. I wrote to Bellawood and sent pictures. Months later, their response was "that's not covered by the warranty, tough buns, hire someone to repair it". So just what does this wonderful lifetime warranty cover? Nothing. I am seriously wishing I had gone elsewhere.


Date created:
Name:
Location: Virginia Beach, VA
Model: Hickory Hardwood

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"Lots of waste"
Yes, it's nice looking, but they include too many short pieces in the boxes, which leads to tons of scrap. In other words, rather than include all long boards that you can cut yourself, they include short boards so that you'll be forced to buy more boxes. Sleazy! Do not waste your money. Buy from a more honest company.


Date created:
Name:
Location: Yorktown, Ny
Model: Prefinished select oak

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"Not Impressed"
Should have checked these reviews before buying. We did our entire 1st floor in the prefinished, select grade oak in 2012. The finish and color have held, no complaints there, but the wood seems to dent if you stare at it too hard. We have hundreds of small scratches and little dents and I'm not referring to furniture- no pieces have been mined and all are on felt pads. Disclaimer that we do have small children who play on the floor and drop there plastic toys and cars, but they also do this at their grandparents house (who watch them all week) and their floors look great. They had older oak floors, not Bella wood, that were refinished 15 years ago the traditional way.


Date created:
Name:
Location: Milan, MI
Model: 10035159

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Beware"
Bella Hardwood flooring. Here is my honest review. We installed the Bella Hardwood Matte Finish Brazilian Koa color. It is truly beautiful. But the finish on the flooring is really hard to see (as it is not the glossy) so we put a piece in our floor that had a manufacturing defect as it was not fully coated in the clear coat. Now since this has a 200-year transferrable warranty we thought it would not be a big deal. Well it is. The standard response from Lumber Liquidators (which I believe is the same as Bella Hardwood, as I e-mailed Bella, but received a response from Lumber Liquidators), was take a sample to a local paint store to get it matched and apply. Is it wrong that I do not want to pay more for this floor and that I do not want to take to our paint store to get it matched? I think so. I complained a bit and filed a claim, where we had to submit all kinds of pictures and proof. They came back saying the same thing. I am frustrated with them as all I wanted was a little bottle of the stuff they put on to coat the one piece that was a manufacturing defect and so it would match the rest of the floor. Since I am frustrated, I am writing this so other consumers do not have this same problem.



Date created:
Name:
Location: Lake Forest, CA
Model: Cherry

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"This is junk"
We have a Bellawood floor that I'm researching how to strip the finish. The reason we bought Bellawood was the 50 year warranty. The warranty is absolutely, I mean absolutely worthless. Any problems and it's either the installers fault or the homeowners fault. We did our entire house in Bellawood in 2007. Every room, every single room has deep scratched and light scratches that cannot be repaired. Every stick of furniture has had felt pads on them the entire time. We had cheap parquet floor for years that just got better with age. Bellawood continues to look worse and worse and worse. $14K down the drain.


Date created:
Name:
Location: MO

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't buy it"
Twice in a year after being installed I have had water leak onto the floor only to have the floor warp so badly I have had to replace large sections. The first was int he kitchen where the dishwasher simply overflowed. I mopped up the water immediately (as I was stand there when it happened). The second was when water got under the floor at the linoleum mating surface to my Mud room. Every time I put a new repair down I put water sealer on the back of the floor to prevent re- occurrence. This is the most moisture sensitive wood floor I have ever seen and I would not recommend this product to anyone, unless you seal the raw wood back prior to installation. Something Bellawood should consider doing from the factory...

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