Consumer Reviews of Armstrong wood floors

Armstrong flooring logo
Popularity:
#10   of 25 brands of wood floors

32% of customers recommend
2 of 5 stars 31 reviews with a 2 average rating
  • Very Satisfied
    6
  • Somewhat Satisfied
    4
  • Neutral
    0
  • Somewhat Unsatisfied
    1
  • Very Unsatisfied
    20

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

Read more about Armstrong wood floors
123Next >>

Date created:
Name:
Location: Woodridge, IL
Model: Bruce APK3416LG solid oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Sub-standard wood"
Got new hardwood flooring installed by Empire-Today in August 2017, with the Armstrong Bruce Solid Oak 3.5 inch ButterScotch hardwood. After observing the installed flooring for a couple of week, I must state that the hardwood is of sub-standard quality and has an inferior finish: got multiple chippings at a number of places, and developed visible scratches and marks all over. I would never buy it again!


Date created:
Name:
Location: Courtice, Canada

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Must replace floor"
We installed Armstrongs highest priced laminate 3/17. Boards would not fit and many have since separated. The retailer Lowes, referred us to Armstrong and they had an inspector come to our home. Nothing in his report relates to the possible cause of our problem but it is blamed on us for not installing it properly. The fact is this is a poorly designed product but with the underlay attached is a new thing and an attractive selling point, together with their warranty which nobody has ever qualified for. Our claim was denied.


Date created:
Name:
Location: Chicagoland, IL
Model: Rural living misty gray

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Waste of $15k. No product support"
Closed oct 26, 2016. Within a week, splintering into socks or bare feet. Had them inspect, they tried to blame me. Yes, I'm sorry I walked on my floor. Heaven forbid I do more than look at my floor through a window. My tip if you did buy - use twitter and keep tagging your builder, installer and Armstrong pics of their horrible product.



Date created:
Name:
Location: New Jersey
Model: SAS569

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stay Away"
We installed Armstrong Hickory Candy Apple 5" Wood floors into 4 rooms in our house 3 years ago. The house has been inhabited and climate controlled for all 3 years. It was put down by a flooring professional who followed the manufacture's instructions. It has never been wet cleaned, only vacuumed. The problem is that the individual boards are contracting and leaving very unsightly seams between boards which are exposing the unfinished wood. These were not inexpensive floors and they have not met expectations in the least. Contacted Tanner j Ratliff from Armstrong customer service who gave the run around story of contact the retailer first, somehow get them to come out and inspect the floor and then have them send a claim to Armstrong. This is total bs, if you manufactured the floor, you should stand by your product. You buy a couch from Raymor and Flanigan and it develops a tear in the seam, you know what they do, they replace it, they stand by what they sell. This is not Armstrong's policy, they will lay blame in every other direction until you give up. I can not tell everyone more emphatically who is looking for a new hardwood floor to stay away from this company. Their products are inferior!


Date created:
Name:
Location: Redwood City, CA

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Brazilian Cherry Engineered Hardwood"
Self-installed this hardwood flooring in our den according to manfacturer's instructions. Floor looks great. Installation was a breeze. Used a premium underlayment and the floor feels very comfortable w/ bare feet. Have had no movement or creaking but as mentioned we prepped and met the recommendations for tolerances in grade etc. Does brand wear well? I took a knife to a sample I requested and it did not scratch unless I jabbed straight on, which is to be expected. Has held up very well so far. Very easy to clean but in all honesty we don't have a ton of traffic on this floor. I would buy this floor again.


Date created:
Name:
Location: Fremont, CA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Nothing has changed... Do not buy this product!"
As with the other comments, purchased at Home Depot, installed by their "experts" and to this day, the popping and cracking sounds have only gotten worse. My son has Pergo throughout his home... Not one problem! Again... Under no circumstances should you purchase this product (for that matter, do not even accept it if it's free!). Biggest waste of money I have ever been involved with.


Date created:
Name:
Location: Buffalo, ny
Model: Misty Grey Hardwood

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied, 4 out of 5

Review:
"Quick replacement approval"
I built a new home and the Armstrong Misty Grey flooring started to splinter from day one. I finally got a sliver piece in my foot and sent pictures and a video to my installer. Without an inspection Armstrong agreed to complete a full tear out and replacement. I am glad it was easy for them to approved however I am sick of the continually post build issues.


Date created:
Name:
Location: Port Orchard, WA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Zero Customer Support"
I have been a builder for over 40 years and 7 years ago installed pre finished Armstrong hardwood flooring in my home. After only 5 years I had blotchy fading and discoloration. The warranty process made it impossible to ever get an Armstrong Rep out to look at the defect. I will never use an Armstrong hardwood floor again on any project. The product failed and and the warranty was useless, just like Armstrong itself.



Date created:
Name:
Location: KAILUA-KONA, HI. 96740
Model: Turlington

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible flooring"
This is terrible flooring. It cracks chips and urethane finish peels off in sheets if any pressure is applied to it or if anything is dropped that cracks the finish. Turlington lock and fold 5inch oak saddle Bruce hardwood floors with 25 year warranty. No pets no children, no parties. Just two older people who have been ripped off. Do not buy Bruce or Armstrong they do not honor the warranty. Just sell, sell, sell.


Date created:
Name:
Location: St. Louis, MO
Model: Hickory

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Is this Consumer Fraud?"
Purchased Bruce engineered hardwood in Hickory - Promotional materials and box clearly labeled "Lifetime Finish Warranty" - "Our most durable hardwood finish". Within the first year while walking across the floor in my stocking feet I had an 8" sliver peel up and run through my foot. Installer replaced but expressed concern that the wood should not have done that. Within another year several areas are cracking, peeling, splitting. Not all areas, in fact the most trafficked area inside our front door actually looks pretty good - but other areas are awful. Installer came and looked and said should file warranty claim because obvious flaws. Armstrong sent their "inspector" - I wish I had video taped the entire time he was there because his written report was near total mis-representation of what he did when he was there. Shame on me for being a trusting consumer! I sincerely tried to show him the places where the problems were - and since they were in proximity to each other very rational a box or two of the product had flaws. But - no, he spent all his time taking pictures of areas where the floor was just fine. The report is virtually an insult - implying such ridiculous accusations that we must always come out of our bath dripping wet because the moisture readings at the door to the bath were excessively high. Fact - I stood with him the whole time I was there and he never put a moisture detector any where near the entrance to the bath. So what is a consumer to do - I feel bad for the installer, who has tried to help make it right, and its not their fault. I feel the product is not quality, it is not durable as labeled, and the company does not stand behind their product. They then throw insult on injury with their fraudulent "inspection" process. Oh, by the way, the "inspector" even told me as he was leaving that Armstrong basically just pays him to reject claims, because they had so many consumer complaints when they would reject them w/o an inspection. So obviously they pre-plan for not standing behind their product.

123Next >>

Find Flooring Installers
My zip code is:
How to Buy
Flooring Reviews
Flooring Materials
Flooring Brands