Consumer Reviews of Armstrong wood floors

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Popularity:
#11   of 26 brands of wood floors

31% of customers recommend
2 of 5 stars 32 reviews with a 2 average rating
  • Very Satisfied
    6
  • Somewhat Satisfied
    4
  • Neutral
    0
  • Somewhat Unsatisfied
    1
  • Very Unsatisfied
    21

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Ponte Vedra FL
Model: Beckford Oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Urethane finish peeling away"
Armstrong engineered Beckford Oak flooring: The urethane finish on this engineered floor is peeling off. And these "spots" are getting larger and larger. Installer doesn't want to fix, builder doesn't want to fix. The 25 yr. warranty has so many "disclaimers" that I am amazed there is ever an actual "fix" for anyone's Armstrong floor problems. Just don't buy this product.


Date created:
Name:
Location: Woodridge, IL
Model: Bruce APK3416LG solid oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Sub-standard wood"
Got new hardwood flooring installed by Empire-Today in August 2017, with the Armstrong Bruce Solid Oak 3.5 inch ButterScotch hardwood. After observing the installed flooring for a couple of week, I must state that the hardwood is of sub-standard quality and has an inferior finish: got multiple chippings at a number of places, and developed visible scratches and marks all over. I would never buy it again!


Date created:
Name:
Location: Courtice, Canada

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Must replace floor"
We installed Armstrongs highest priced laminate 3/17. Boards would not fit and many have since separated. The retailer Lowes, referred us to Armstrong and they had an inspector come to our home. Nothing in his report relates to the possible cause of our problem but it is blamed on us for not installing it properly. The fact is this is a poorly designed product but with the underlay attached is a new thing and an attractive selling point, together with their warranty which nobody has ever qualified for. Our claim was denied.



Date created:
Name:
Location: Chicagoland, IL
Model: Rural living misty gray

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Waste of $15k. No product support"
Closed oct 26, 2016. Within a week, splintering into socks or bare feet. Had them inspect, they tried to blame me. Yes, I'm sorry I walked on my floor. Heaven forbid I do more than look at my floor through a window. My tip if you did buy - use twitter and keep tagging your builder, installer and Armstrong pics of their horrible product.


Date created:
Name:
Location: New Jersey
Model: SAS569

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stay Away"
We installed Armstrong Hickory Candy Apple 5" Wood floors into 4 rooms in our house 3 years ago. The house has been inhabited and climate controlled for all 3 years. It was put down by a flooring professional who followed the manufacture's instructions. It has never been wet cleaned, only vacuumed. The problem is that the individual boards are contracting and leaving very unsightly seams between boards which are exposing the unfinished wood. These were not inexpensive floors and they have not met expectations in the least. Contacted Tanner j Ratliff from Armstrong customer service who gave the run around story of contact the retailer first, somehow get them to come out and inspect the floor and then have them send a claim to Armstrong. This is total bs, if you manufactured the floor, you should stand by your product. You buy a couch from Raymor and Flanigan and it develops a tear in the seam, you know what they do, they replace it, they stand by what they sell. This is not Armstrong's policy, they will lay blame in every other direction until you give up. I can not tell everyone more emphatically who is looking for a new hardwood floor to stay away from this company. Their products are inferior!


Date created:
Name:
Location: Redwood City, CA

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Brazilian Cherry Engineered Hardwood"
Self-installed this hardwood flooring in our den according to manfacturer's instructions. Floor looks great. Installation was a breeze. Used a premium underlayment and the floor feels very comfortable w/ bare feet. Have had no movement or creaking but as mentioned we prepped and met the recommendations for tolerances in grade etc. Does brand wear well? I took a knife to a sample I requested and it did not scratch unless I jabbed straight on, which is to be expected. Has held up very well so far. Very easy to clean but in all honesty we don't have a ton of traffic on this floor. I would buy this floor again.


Date created:
Name:
Location: Fremont, CA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Nothing has changed... Do not buy this product!"
As with the other comments, purchased at Home Depot, installed by their "experts" and to this day, the popping and cracking sounds have only gotten worse. My son has Pergo throughout his home... Not one problem! Again... Under no circumstances should you purchase this product (for that matter, do not even accept it if it's free!). Biggest waste of money I have ever been involved with.


Date created:
Name:
Location: Buffalo, ny
Model: Misty Grey Hardwood

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied, 4 out of 5

Review:
"Quick replacement approval"
I built a new home and the Armstrong Misty Grey flooring started to splinter from day one. I finally got a sliver piece in my foot and sent pictures and a video to my installer. Without an inspection Armstrong agreed to complete a full tear out and replacement. I am glad it was easy for them to approved however I am sick of the continually post build issues.



Date created:
Name:
Location: Port Orchard, WA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Zero Customer Support"
I have been a builder for over 40 years and 7 years ago installed pre finished Armstrong hardwood flooring in my home. After only 5 years I had blotchy fading and discoloration. The warranty process made it impossible to ever get an Armstrong Rep out to look at the defect. I will never use an Armstrong hardwood floor again on any project. The product failed and and the warranty was useless, just like Armstrong itself.


Date created:
Name:
Location: KAILUA-KONA, HI. 96740
Model: Turlington

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible flooring"
This is terrible flooring. It cracks chips and urethane finish peels off in sheets if any pressure is applied to it or if anything is dropped that cracks the finish. Turlington lock and fold 5inch oak saddle Bruce hardwood floors with 25 year warranty. No pets no children, no parties. Just two older people who have been ripped off. Do not buy Bruce or Armstrong they do not honor the warranty. Just sell, sell, sell.

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