Consumer Reviews of Armstrong wood floors

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#7   of 25 brands of wood floors

34% of customers recommend
2.5 of 5 stars 29 reviews
  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to They do not necessarily represent the opinions of

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Date created: 2017-02-26
Name: C Cowan
Location: Chicagoland, IL
Model: Rural living misty gray

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Waste of $15k. No product support"
Closed oct 26, 2016. Within a week, splintering into socks or bare feet. Had them inspect, they tried to blame me. Yes, I'm sorry I walked on my floor. Heaven forbid I do more than look at my floor through a window. My tip if you did buy - use twitter and keep tagging your builder, installer and Armstrong pics of their horrible product.

Date created: 2017-02-15
Name: Michael Pagliaro
Location: New Jersey
Model: SAS569

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Stay Away"
We installed Armstrong Hickory Candy Apple 5" Wood floors into 4 rooms in our house 3 years ago. The house has been inhabited and climate controlled for all 3 years. It was put down by a flooring professional who followed the manufacture's instructions. It has never been wet cleaned, only vacuumed. The problem is that the individual boards are contracting and leaving very unsightly seams between boards which are exposing the unfinished wood. These were not inexpensive floors and they have not met expectations in the least. Contacted Tanner j Ratliff from Armstrong customer service who gave the run around story of contact the retailer first, somehow get them to come out and inspect the floor and then have them send a claim to Armstrong. This is total bs, if you manufactured the floor, you should stand by your product. You buy a couch from Raymor and Flanigan and it develops a tear in the seam, you know what they do, they replace it, they stand by what they sell. This is not Armstrong's policy, they will lay blame in every other direction until you give up. I can not tell everyone more emphatically who is looking for a new hardwood floor to stay away from this company. Their products are inferior!

Date created: 2016-11-06
Name: Bob Thomas
Location: Redwood City, CA

Satisfaction Rating:
5 of 5 stars Very Satisfied

"Brazilian Cherry Engineered Hardwood"
Self-installed this hardwood flooring in our den according to manfacturer's instructions. Floor looks great. Installation was a breeze. Used a premium underlayment and the floor feels very comfortable w/ bare feet. Have had no movement or creaking but as mentioned we prepped and met the recommendations for tolerances in grade etc. Does brand wear well? I took a knife to a sample I requested and it did not scratch unless I jabbed straight on, which is to be expected. Has held up very well so far. Very easy to clean but in all honesty we don't have a ton of traffic on this floor. I would buy this floor again.

Date created: 2016-10-04
Name: Don M
Location: Fremont, CA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Nothing has changed... Do not buy this product!"
As with the other comments, purchased at Home Depot, installed by their "experts" and to this day, the popping and cracking sounds have only gotten worse. My son has Pergo throughout his home... Not one problem! Again... Under no circumstances should you purchase this product (for that matter, do not even accept it if it's free!). Biggest waste of money I have ever been involved with.

Date created: 2016-07-13
Name: Donnie
Location: Buffalo, ny
Model: Misty Grey Hardwood

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied

"Quick replacement approval"
I built a new home and the Armstrong Misty Grey flooring started to splinter from day one. I finally got a sliver piece in my foot and sent pictures and a video to my installer. Without an inspection Armstrong agreed to complete a full tear out and replacement. I am glad it was easy for them to approved however I am sick of the continually post build issues.

Date created: 2016-06-03
Name: Bernard Golbeck
Location: Port Orchard, WA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Zero Customer Support"
I have been a builder for over 40 years and 7 years ago installed pre finished Armstrong hardwood flooring in my home. After only 5 years I had blotchy fading and discoloration. The warranty process made it impossible to ever get an Armstrong Rep out to look at the defect. I will never use an Armstrong hardwood floor again on any project. The product failed and and the warranty was useless, just like Armstrong itself.

Date created: 2016-02-04
Location: KAILUA-KONA, HI. 96740
Model: Turlington

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Terrible flooring"
This is terrible flooring. It cracks chips and urethane finish peels off in sheets if any pressure is applied to it or if anything is dropped that cracks the finish. Turlington lock and fold 5inch oak saddle Bruce hardwood floors with 25 year warranty. No pets no children, no parties. Just two older people who have been ripped off. Do not buy Bruce or Armstrong they do not honor the warranty. Just sell, sell, sell.

Date created: 2015-09-24
Name: Lisa
Location: St. Louis, MO
Model: Hickory

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Is this Consumer Fraud?"
Purchased Bruce engineered hardwood in Hickory - Promotional materials and box clearly labeled "Lifetime Finish Warranty" - "Our most durable hardwood finish". Within the first year while walking across the floor in my stocking feet I had an 8" sliver peel up and run through my foot. Installer replaced but expressed concern that the wood should not have done that. Within another year several areas are cracking, peeling, splitting. Not all areas, in fact the most trafficked area inside our front door actually looks pretty good - but other areas are awful. Installer came and looked and said should file warranty claim because obvious flaws. Armstrong sent their "inspector" - I wish I had video taped the entire time he was there because his written report was near total mis-representation of what he did when he was there. Shame on me for being a trusting consumer! I sincerely tried to show him the places where the problems were - and since they were in proximity to each other very rational a box or two of the product had flaws. But - no, he spent all his time taking pictures of areas where the floor was just fine. The report is virtually an insult - implying such ridiculous accusations that we must always come out of our bath dripping wet because the moisture readings at the door to the bath were excessively high. Fact - I stood with him the whole time I was there and he never put a moisture detector any where near the entrance to the bath. So what is a consumer to do - I feel bad for the installer, who has tried to help make it right, and its not their fault. I feel the product is not quality, it is not durable as labeled, and the company does not stand behind their product. They then throw insult on injury with their fraudulent "inspection" process. Oh, by the way, the "inspector" even told me as he was leaving that Armstrong basically just pays him to reject claims, because they had so many consumer complaints when they would reject them w/o an inspection. So obviously they pre-plan for not standing behind their product.

Date created: 2015-08-30
Name: Rhonda
Model: Engineered Handscraped

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Do not buy"
Do not buy Armstrong Engineered handscraped floor. My floor chipped, cracked, and scratched within one week. I paid a lot of money for this flooring, and when I complained, the only thing they would do is send a repair kit to the flooring store. The kit consists of a filler for the chips, and some stain. I have been told it will look like new when it is fixed. It looks like I will have to have a repair kit handy for as long as I have this floor. Way to go Armstrong. Good to know you stand behind your products. I will never, ever buy any Armstrong product again!

Date created: 2015-08-29
Name: Donna gorshe
Location: Woodstock, GA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Terrible floor"
We have had this Engineered hardwood floor not even one year, and it is a mess. We've had the Armstrong people out to look at it. They have said the problems are not covered under the warranty. It turns out absolutely nothing is covered under warranty. This is a terrible terrible floor! And Armstrong has the worst customer service. Don't buy an Armstrong floor!

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