Consumer Reviews of Anderson wood floors

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Popularity:
#6   of 26 brands of wood floors

36% of customers recommend
2.5 of 5 stars 19 reviews with a 2.5 average rating
  • Very Satisfied
    6
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    12

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

12Next >>

Date created:
Name:
Location: cypress,calif
Model: hickory flintlock

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Old Virginia not worth it"
The initial flooring is absolutely gorgeous but with use it doesn't wear well at all. I've had to refinish my living room and it looks awful. The staircase finish is all wearing off at the edges. Parts of the upstairs hallway are also losing the finish and its maybe 8 years old and this has been going on for the last 4 years. This is in a house with 2 people and 2 dogs. Not tons of foot traffic. Very expensive flooring for the short time that its lasted. Def don't recommend for a household of more than 1 lol.


Date created:
Name:
Location: Baltimore, MD

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Defective Flooring- Anderson refuses to repair on brand new home"
Immediately after moving into our new home in July 2016 we began to notice the floor would look scratched even from something as simple as moving a chair out from under our dining room table (even without anyone physically sitting in the chair). We chalked it up to the furniture, put felt pads on the bottoms of all the furniture and laid down area rugs & runners. I would use the "touch up marker" provided when we moved in and keep an eye on the area. Throughout the next year we would find areas of the floor pealing and chipping not only in high traffic areas such as the walkways (again where we had floor runners laid) but in corners where there was no traffic, the area was away from any elements (including water, our dogs, sunlight etc). Not just small areas either, large sections of floor peeling. At that point I decided to reach back out to our builder as I knew this was much more than normal wear and tear. Our floor was actually delaminating! Fast forward to the Summer / Fall of 2017, I reached out numerous times to the floor company, Interior Specialist as well as Armstrong Floors. Armstrong said we had to work with Interior Specialist. Interior Specialist said they were past their 1 year warrantee so it was no longer something they would cover. Armstrong floors came back stating Interior Specialist still had to set up the claim process and have an inspector come to our home. On 2 different occasions we had inspectors to our home. Both of those inspectors said it is extremely difficult for Armstrong to recognize the product as a default on their end and that the fact we have young kids as well as dogs would be a downfall in Armstrong repairing their faulty product (even though it was still under warrantee from the manufacturer). The inspectors also told us we had to really push to get anywhere and continue to follow up or else we would not get resolutions. What?!?! We are homeowners with new floors that look like they are 15 years old. And they aren't standing behind their product? After sometime and follow up in late 2017 / early 2018, Interior Specialists said our claim was denied, deemed the delamination was our fault. Because our house in "lived in" and we have 2 bid dogs, our claim was shut down with no resolution provided. Just like the inspectors said would happen. I cannot tell you how disappointing this is. Our new home, the floors look horrible, its embarrassing to have anyone come into our home unless we keep the rugs down. I have reached out to our builder who has time and time again tried to assist. I have let them know the troubles we have had and highly recommended they never use this company again! Not only because of the crap floors but because of the way they do not stand behind their product. Customer service means the world. Armstrong cannot provide even mediocre service to their clients. Who cares if I have dogs and an ice-maker. The average family has at least 1 of the 2. That does not explain the damage in the no traffic, no touch areas! I would Never recommend this product to a friend, family or even acquaintance. If you are looking for floors, look somewhere else.


Date created:
Name:
Location: Orlando, FL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Eagle Lodge Disappointment"
Do not float this floor! We had Eagle Lodge installed in November 2013. As our subfloor is a concrete slab, we opted for a floating installation. Our beautiful floor bounced and hissed when we walked across it. After several visits from Anderson, it was determined that the floor was defective. Fast forward to July 2014 when Anderson claims to have upgraded their factory to make flat boards again.. The first shipment was the wrong color; in fact, it hadn't passed Quality Control. If only we knew this before our floor was removed! And before we moved out of our house to make room for the installers! After three months and four shipments of warped boards, Anderson did the right thing and bought their floor back. We found another similar floor. We explained what had happened with Anderson, and they promised that their floor would not have the same issues. Fortunately, they were true to their word and the floor went down with no trouble and we can comfortably and quietly walk across our floor. Ultimately, Anderson did the right thing, but not without putting us through ten months of aggravation and a great deal of expense. Shame on Anderson for advertising something beyond their capability to provide: a flat floor that can be installed using the floating method.



Date created:
Name:
Location: Tampa, fl

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very poor quality"
Purchased Urban Loft by Anderson floors. The floors cupped despite having an acceptable moisture level. They also look extremely dirty. I cannot believe how cheap they floors look. Stay away from this brand as the company just doesn't stand behind their product.


Date created:
Name:
Location: Abingdon, MD
Model: Bentley Plank Golden Ore

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Exceeded all my expectations!"
Replaced main floor flooring after 25 years. Spent weeks researching options. After much deliberation between hardwood, laminate and engineered and talking to new home owners and others decided on Anderson Bently Plank Golden Ore. I was concerned about the color/appearance because my sample looked darker than the web site showed it. I wanted the richer, browner, darker version of the sample. I ordered it and it is exactly what I wanted.! Looks amazing. Installer stated he wished he had picked this for his home instead of a much darker floor. It is a medium brown with beautiful grain and medium distressed. I love it more than any other floor I have seen in other homes! If scratched installer said brown marker would totally hide it.


Date created:
Name:
Location: Nova Scotia

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor. Veneer lifting."
Build new home 1998 and put Anderson flooring in. Replaced the living room flooring in 2003. The rest of the floors are really bad but could only get the living room replaced. No Anderson flooring, we put down tile... The rest of the floors are all bad, now the veneer is lifting on them. Seniors home with a rooms that hardly get used are the same as our bedroom. What a rip off and I see they still sell the stuff. Someone should be able to stop this product from being sold. Let this be your warning if you are even thinking about this product.


Date created:
Name:
Model: Lincoln Plank

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very Poor Reliability and Sturdiness"
Three rooms of Anderson Lincoln plank Red Oak engineered wood and everything needs to be replaced. Durability of engineered wood is very poor. It is only my wife and I and for the most part the wood floors have not lasted. They are scattered with water marks, scratches and generally unsightly


Date created:
Name:
Location: bella vista
Model: Presidential

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Anderson flooring are thieves"
I purchased the Presidential flooring from Lowes. The floor bubbled up in 50% of places. Lowes and Anderson have stopped selling this piece of junk, but won't stand behind it! They know the floor is inferior and kept selling it anyway. Thieves!



Date created:
Name:
Location: conway south carolina

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't Invest Your Money in This Garbage"
Moved into my new home within a week the floor was scratched by the contractors coming and going, the dog, the builder had a sign at the door said no shoes. That should have let us in on the fact that its garbage. What they don't tell you is that you need to learn to fly, you can't walk on the floor without some damage. Imagine you can't walk on a floor Anderson calls Hardwood. What a joke if you want to see my floor i'll provide you with pictures. See for yourself.


Date created:
Name:
Location: Cumming, GA
Model: 3" engineered strips pecan

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor finish and piece to piece fit"
In 2012 we had to replace engineered wood floors installed in 2001 due to water damage. Since the first floors were Anderson in a color and wood we liked, we were thrilled when they had a product that matched the previous product. Smooth, good grain, medium color. The first floors were very tight and finish was easy to maintain. These newer floors do not fit flush in some cases and the finish is difficult to maintain. They are getting dull and fogging over in areas. In general they do not have the life of the previous product. The finish looks like some kind of plastic coating laying on top of the wood veneer. The newer floors are more sensitive to light and fade quicker.

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