Consumer Reviews of SnapStone tile floors

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Popularity:
#9   of 10 brands of tile floors

31% of customers recommend
2 of 5 stars 32 reviews with a 2 average rating
  • Very Satisfied
    10
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    22

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Wilmington,Il
Model: Beige 12x12

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Crap and no warranty"
Put this in my kitchen 4 yrs ago and tiles just keep cracking. Cracking in not even high traffic areas. We were sitting in living room and heard a tile pop when kids walking in kitchen. Factory came out and some idiot said first it was my floor which is screwed and glued not any flex at all. Then he said it was installer 35 yrs installing tile and watched every video on install and called factory before installing for tips. Then it was the underlament which was exactly what menaces had set up in display in store. We put heating pad under our tile. The display said come up and feel the warmth. Snapstone factory set it up. So we spent 3500 on all of heating and tile and I have to tear it all up. Factory guy said was not right. He's full of crap. Do yourself a favor if you go with tile do it with concrete board or cement. This is one review you should take to heart. It's not any more expensive at all. Crap product and crap warranty. They gave me two tubs of grout and one pack of tiles and said have a great day bye. Dint buy it others with good reviews will see over time.


Date created:
Name:
Location: Rochert, MN

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Junk"
Tiles crack all over the place complete junk. We purchased the larger tiles and they flex to much and crack. Ripped it all out and cut our losses! Beware worst product ever! Lost $1,000.00 over the deal and labor not included to put in and tear out.


Date created:
Name:
Location: Cedarburg WI

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Buyer beware"
I hope this review helps and no one goes thru what I have. This has to be the worst tile product on the market! If you want 20 to 30% of your tiles cracked go for it but I am Warning you this will happen I wish I could post pictures to show you how bad cracks really look what snapstone inspectors identified as spider cracks (impact cracks)not covered under warranty typical wear and tear lol if you plan on dropping anything spoon fork or knife tile will crack I do not believe it is a impact problem thats just a snapstone cop out why I do not believe because along cracks little chips are popping off along spider cracks which tells me expanding during the seasons is problem I notice new cracks during change of the seasons these chips popping off cracks are a real safety problem they are like razor blades family has cut feet on two occasions stepping on them causing a paper type cut on foot very painful and a liability to my family and guest's I have a swimming pool cannot come through kitchen without foot wear or there is a risk of cutting mine or anyone else who comes in and walks in kitchen and with friends with kids and sue happy people in the world this is a problem I used to have guest take off shoes when entering my house now they have to wear them causing problems with dirty carpet ect if you purchase this product do not say I did not warn you cons far out way pros on this product



Date created:
Name:
Location: Germantown WI

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst product ever used"
Cracks for no reason think snapstone warranty would cover what they call impact cracks no way so if you plan on dropping a knife fork or spoon beware it will crack snapston came out and determined I had impact cracks while checking floor tolerance inspectors had level on floor and bumped level to fall on its side and inspectors laughed and said we just cracked 3 more tiles did not drop level bumped sitting on floor and it fell on its side and it was a big joke to them when inspecting whats a serious problem to me who spent a lot of money on this junk they manufacture


Date created:
Name:
Location: Stevens Point WI
Model: United States

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Great Concept, Horrible Durability, Waste of Money!!"
Extremely disappointing product. Many chipped tiles right out of the box. I had cracked tiles before I even finished the project. Diy projects for 3 rooms. I started with my kitchen. 1St cracked tile within 2 weeks.2nd within 4 weeks. Caused me to halt other planned projects. I'm returning all the rest to the store. Junk! Junk! Junk!


Date created:
Name:
Location: NW Kansas

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Huge Dissapointment"
We were excited when we found the Snapstone tile for our kitchen and bathroom 3 ys ago. But that excitement soon turned to extreme disappointment as the tiles began cracking and chipping within a few months. We replaced 12 tiles right away and now we have 18-20 more to replace, which of course, we are not going to pay the expense of having someone do that--and what good would it do anyway? We spent over $2000.00 and now have to replace it. I would never, never, never recommend Snapstone tiles to anyone!


Date created:
Name:
Location: DOUGLAS,WY

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't buy this product!"
Snapstone tile is very fragile and will crack and chip! Also, the Snapstone grout is very difficult to clean and remove from the tile!


Date created:
Name:
Location: Omaha, NE

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Not Suitable for Kitchens. Period."
Pretty, and easy to install. That is where the positives end. Not suitable for kitchen use. The fact it floats makes it like a pine board at a Karate demo: a solid hit, and it breaks. That same board glued to a wall would not break. That is the problem with a fragile tile product that floats just off the floor. I don't know what I am going to do with my kitchen floor except replace it, and eat it on $1000 of tile. 6 cracked tiles and counting. One a month. A can, bottle, glass and chair falling, and child jumping have each cracked a tile. Replacing the tiles is a huge pain. And the grout system? If there is any flex in the sub- floor, the tiles pull loose from grout and then it leaks. I get the appeal of the easy install, no mastic, no backer-board, but it is not a durable product. Go with regular tile if you are at all able.



Date created:
Name:
Location: Fond du lac WI

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Cleaning the grout haze with ez"
I installed the tile floor and do to my fault I did not wash it off good after I grouted it. So I had a bad case of grout haze. What you need to do is use Blaze & Pumice stone for cleaning toilets. Wet the stone with water and rub on the tile haze comes right off no hard work.


Date created:
Name:
Location: plainfield, Illinois

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Doesn't clean"
Installed in March. Have contacted the company several times. They say they will call back but don't. Does not come clean. No matter what the company tells us to try. Very disappointed. Talked with a man who said he would call back and send someone out but they never did. Would never, never, never use this product again.

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