Consumer Reviews of SnapStone tile floors

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Popularity:
#9   of 11 brands of tile floors

28% of customers recommend
2 of 5 stars 46 reviews with a 2 average rating
  • Very Satisfied
    12
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    33

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Maryland Heights, MO

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Just don't do it"
Loved this floor at first, especially since it meant getting rid of carpeting in a large area. Chose it because we knew the flooring needed to be able to flex due to being partially in the 90 year old half of the house, and then into a large, open living room/dining room area. After 6 years, at least 10% of the tiles are broken, some even have had pieces come loose and the whole tile needs to be replaced. The "flexible" grout is a joke, and I have several places where large areas of the grout need to be removed and replaced. I have already been warned that the new grout won't adhere to the old grout, so that should make this even more challenging. I hate to replace it this soon, but it is looking like it is probably the best long term solution instead of just trying to bandaid it for another few years. I would never suggest that someone buy this brand.


Date created:
Name:
Location: Indiana

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible!"
Bought stones with grout and within 1 year, 10 tiles out of 100 have shattered with chunks taken out. Was told by menards that they were indestructible. Liars! I called about the warranty and they blamed me and refused to help me. So i called menards and they apologized and stated they know the product is junk but are in contract so they have to sell the crap. Even the grout is coming out in junks. Piece of shit company.


Date created:
Name:
Location: Wisconsin

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Buyer Beware!"
We wanted to put tile in our kitchen but having worked in a flooring store years ago, I knew if you don't install cement board correctly where there can be movement your tile and grout will crack. I did tons of research and found SnapStone. It was more expensive than traditional tile but loved the look and being a DIY person and have installed traditional tile over concrete floor, hardwood flooring and many types of laminate. Also having a dad that has built many houses and can do anything we decided to go with SnapStone. Buyer Beware, looked great for the first couple years but did have some issues with grout coming up and having to spot replace areas. Now we have several tiles cracked for no reason, grout is not flex as advertised and once it comes up you can't just clean and replace it.... doesn't stay and just pops out. In the long run we would have been better off having traditional tile installed by a professional - would have been money ahead!



Date created:
Name:
Location: Minnesota

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Never again"
Installed in the kitchen and wanted to speed up the job by using SnapStone, It looked very nice when complete. Big mistake, Tiles cracked any time something was dropped on the floor. after one year there are 12 cracked tile, I have to replace the whole floor. I would not tell anyone to purchase SnapStone.


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Not Durable"
A salesmen at Lowe's recommended snapstone. I decided to go with it even though it was more expensive but because I thought it would be easier to install a floating tile floor. The floor looked great at first and received many compliments. Unless I told them, most people didn't even know it was a different style of tile floor. After 3 years, we now have cracked tiles, and the grout is starting to come out. This product will not stand the test of time and is not durable for long term use.


Date created:
Name:
Location: Illinois

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Unhappy with the tile"
I love the look of this tile but the durability is very poor. Almost every tile in my kitchen is cracked. I contacted the manufacturer and have never received a response. The floor is very expensive for the quality. I would never purchase or recommend this flooring again.


Date created:
Name:
Location: Delano, MN
Model: Timber

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied, 4 out of 5

Review:
"Timber"
Laid in approximately 660 square feet (147 boxes) in a 1970ís Rambler style home. Decided on SnapStone primarily because I wanted a tile floor that could be laid without glueing. I would have had to replace subfloor. Found the product easy to lay down. I had less than 1 percent waste. Grouting was the hardest part. Have gotten many compliments on the floor. Oils definitely buy product again.


Date created:
Name:
Location: Wisconsin

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"So Very Happy!"
Well over 5 years ago we used SnapStone Tile in our front door entry and hall and bathroom. Loved it! So then we did our other bathroom and was very pleased with the way that it looked also. 4 years ago we did our kitchen and could not be happier! We have a dining room and it was carpeted, after 19 + years we decided to use SnapStone Tile there and get rid of the old carpet. Could not be happier. I am a small woman of 65 years and I put the tiles together myself and my husband cut the tiles with a wet saw to fit around the walls etc We love the look and the durability of these tiles, still looks wonderful after all these years! I would recommend this tile, read the instructions, I found it easy to do and I did all the grouting myself! I did a few each day and took my time, well worth the outcome! Thank you so much, I have beautiful floors!



Date created:
Name:
Location: Wisconsin

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"The whole floor has to be redone, we can not clean the plastic residue from the surface."
We had professional floor installers put it a kitchen for us. Followed all the directions and cleaned after laying every 5 tiles per instructions using ZEP. The floor is a mess. We are using everything under the sun to get the smear marks off the top of the tiles and are having zero luck. It's like a hard surface has dried to the top of the tiles that show every swirl from the cleaning process. We can not get it off.I am beside myself as the whole floor is going to have to come out. We have even tried sanding it off and it is permanent. Anyone have any ideas what do next?


Date created:
Name:
Location: Michigan
Model: 738-9460 12"◊12" Mocha

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Dumber than monkeys"
When we were remodeling our house, our carpenter suggested snapstone for our laundry room and bathroom. I was sure that we wanted regular tile floor but I went local Menards to research product. The flooring attendant assured me that this was the product of choice and was idiot proof. She had just installed it in her bathroom floor. "Monkeys can do it" she said. So we purchased and installed two floors that is after reading instructions and watching Youtube videos. After 6 months the grout started popping out of laundry room. Also 3 tile had cracked. Now bathroom has started to lose grout. Called Snapstone about warranty and was informed that installation must have been done improperly. How? No warranty! So I went to local Menards and received no satisfaction from them contacting Snapstone. I would not recommend this product if they gave it to me.

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