Consumer Reviews of Shaw tile floors

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Popularity:
#8   of 11 brands of tile floors

25% of customers recommend
2.5 of 5 stars 16 reviews with a 2.5 average rating
  • Very Satisfied
    4
  • Somewhat Satisfied
    0
  • Neutral
    2
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    8

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Harrisburg, PA
Model: Floorte Classico Plus

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Always looks dirty"
I have Classic Plus Teak LVP and it always looks dirty. You can see streaks after the floor has been mopped. Every time my dog has a wet paw or their nose gets against the floor it lets a shiny spot. I can scrub so hard and the marks remain. After having the floors for 3 months I'm not sure I would ever put down LVP again. I think I should have paid the difference for engineered wood. LVP still scratches and you can't use wood markers to touch this up the way you can with wood.


Date created:
Name:
Location: Eveleth, MN
Model: Lansbury

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Absolutely horrible experience"
I've never met such a fragile tile. Many planks were chipped in the box and the rest tended to chip during install. We ended up taking them all out and got vinyl peel and stick.


Date created:
Name:
Location: Galt%2C CA
Model: Floret

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Waste of time and money"
We put this in 4 condo units and all of them bowed. Trying to file a claim is awful. They want lots of questions answered but nothing got done.



Date created:
Name:
Location: Empire, MI
Model: MR 305 Charleston

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"Having issues with joints pulling apart"
I had this flooring installed in the spring of 2016. It looked great and seemed to be no hassle at all. in the summer of 2017 a small portion of the the tiles began to slide apart. I know that the contractor left the required 5/16 in at the edge under the baseboard. So, I am left with a floor that still looks great through my entire living area except for about 4 rows of planks which have "gapped" in a heavily used area in front of my range. We are looking for a way to fix, has anyone had this experience?


Date created:
Name:
Location: Red Bank, NJ
Model: Classico

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not purchase this product if you have a family (ie. kids, dogs, relatives at holidays over, etc.)"
This is a terrible product that came highly recommended by a Smart Carpet salesman through Costco. I explained (and it was clearly evident to the salesman) that I have 2 small dogs, a pool and 2 teenage children. He said this would be the absolute best product for me and would fit my household. Wrong. I've had the floor approximately 6 months and it looks awful. A small dent in one plank, scratches, discoloration, the top layer of the finish comes off if your cousin spills red wine on it or your dog has an accident. This happens even if you clean it up quickly! You are left with horrible patches where the top finish comes right off. If you live alone, have no pets and don't walk on this floor you will be completely satisfied as it is an attractive product.


Date created:
Name:
Location: Chicago, IL
Model: Resiliant

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do Not Consider"
Do not even consider this flooring. Very difficult to install. Planks do not click together easily. When tapping planks together the thin vinyl cracks. Pieces of vinyl are already peeling on ends. I'm a third of the way through my project and I am ready to take it all up and return it to the store. I chose this for the look and waterproof features. Highly recommend investing in a better quality product


Date created:
Name:
Model: Fifth and Main

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Never buy from this ? again"
First of all I found out the hard way that Shaw does not manufacture the tile it sells, but the tile is out-sourced from China. I bought Rock Creek Tile Quarry tile from a local dealer who told me the tile came from Dalton, Georgia instead of saying it was made in China by an unknown company. The Shaw name was no where to be found on the box or tile. After being charged a $75.00 shipping fee I received Newport Beach Ocean tile instead of the style I paid for. To add to that the tile boxes had a Walmart.com sticker on them. The tile I received was not as thick or well made as the sample I was shown in the store and 5 out of the 9 tiles in the first box was chipped on the corner. The dealer, Tim Hogan Carpets, refused to accept a return of the tile because Shaw charges return shipping as well as a restocking fee. So, because of the dealer I bought from, and Shaw not standing behind the product they do not produce I am out of $700.00. This all seems a little shady to me.


Date created:
Name:
Location: Northern Wisconsin

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"Chips easily"
One box is almost unsalable. Every single tile has a chipped corner from what looks to be from a dropped box. I carefully selected boxes that looked to be in the best condition. Looks like not very much pressure will break a corner. Not sure I can returned them. Now I'll be short materials for the job. Also, the first row goes down easily. The second row sucked. I finally pulled up a video on youtube to see how it's done. I recommend doing that before starting the job. When cutting out a notch to go around a corner or jamb be extra careful to score more than usual and to slowly "snap" at each edge a little at a time. The product is very stiff and breaks easily. On the plus side it does look nice and finished in a relatively quick time frame. I don't think I'd buy it again.



Date created:
Name:
Location: Minnesota
Model: Resilient

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't buy this! Scratches very easily!"
I was so excited about this product and it looks great after installed. Water proof and other good features but after just a few months we have terrible scratches and we have no pets or children living in the house. My fairly new Dyson vacuum cleaner somehow scratched it (using the floor setting, not carpet setting) and my Mother's walker also scratched it badly. No excuse for flooring being this easily scratched.


Date created:
Name:
Location: Afton, OK

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Disaster"
I purchased around $2000.00 worth of the Shaw vinyl planks from Lowes, to install in two of the main rooms in my home. This flooring was recommended to me by Lowes because I live by the lake and the planks are waterproof, durable, and doesn't expand or contract because of variations in temperature. One of the rooms I installed it in has a lot of sunlight and the other very little. Two weeks after install I noticed the floor starting to look wavy in front of the windows where my plant sits. It seems to somewhat flatten out later in the evening when the sun is not coming thru the window. I contacted Lowes about the issue and they stated that they have other customers having the same problem. Apparently, this particular type of vinyl flooring cannot be exposed to heat of any kind over 80 degrees. This product information was not told to me by anyone when I purchased it! I was informed that it states this precaution on the little piece of paper inside the box of planks. Shaw flooring is not going to fix this issue because of it being stated on this sliver of paper. I recommend to anyone wanting to purchase Shaw flooring to thoroughly investigate and research the product before purchasing. As a hard lesson learned, read the fine print!!

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