Consumer Reviews of Shaw tile floors

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Popularity:
#8   of 10 brands of tile floors

36% of customers recommend
2.5 of 5 stars 11 reviews with a 2.5 average rating
  • Very Satisfied
    4
  • Somewhat Satisfied
    0
  • Neutral
    1
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    6

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Red Bank, NJ
Model: Classico

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not purchase this product if you have a family (ie. kids, dogs, relatives at holidays over, etc.)"
This is a terrible product that came highly recommended by a Smart Carpet salesman through Costco. I explained (and it was clearly evident to the salesman) that I have 2 small dogs, a pool and 2 teenage children. He said this would be the absolute best product for me and would fit my household. Wrong. I've had the floor approximately 6 months and it looks awful. A small dent in one plank, scratches, discoloration, the top layer of the finish comes off if your cousin spills red wine on it or your dog has an accident. This happens even if you clean it up quickly! You are left with horrible patches where the top finish comes right off. If you live alone, have no pets and don't walk on this floor you will be completely satisfied as it is an attractive product.


Date created:
Name:
Location: Chicago, IL
Model: Resiliant

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do Not Consider"
Do not even consider this flooring. Very difficult to install. Planks do not click together easily. When tapping planks together the thin vinyl cracks. Pieces of vinyl are already peeling on ends. I'm a third of the way through my project and I am ready to take it all up and return it to the store. I chose this for the look and waterproof features. Highly recommend investing in a better quality product


Date created:
Name:
Model: Fifth and Main

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Never buy from this ? again"
First of all I found out the hard way that Shaw does not manufacture the tile it sells, but the tile is out-sourced from China. I bought Rock Creek Tile Quarry tile from a local dealer who told me the tile came from Dalton, Georgia instead of saying it was made in China by an unknown company. The Shaw name was no where to be found on the box or tile. After being charged a $75.00 shipping fee I received Newport Beach Ocean tile instead of the style I paid for. To add to that the tile boxes had a Walmart.com sticker on them. The tile I received was not as thick or well made as the sample I was shown in the store and 5 out of the 9 tiles in the first box was chipped on the corner. The dealer, Tim Hogan Carpets, refused to accept a return of the tile because Shaw charges return shipping as well as a restocking fee. So, because of the dealer I bought from, and Shaw not standing behind the product they do not produce I am out of $700.00. This all seems a little shady to me.



Date created:
Name:
Location: Northern Wisconsin

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"Chips easily"
One box is almost unsalable. Every single tile has a chipped corner from what looks to be from a dropped box. I carefully selected boxes that looked to be in the best condition. Looks like not very much pressure will break a corner. Not sure I can returned them. Now I'll be short materials for the job. Also, the first row goes down easily. The second row sucked. I finally pulled up a video on youtube to see how it's done. I recommend doing that before starting the job. When cutting out a notch to go around a corner or jamb be extra careful to score more than usual and to slowly "snap" at each edge a little at a time. The product is very stiff and breaks easily. On the plus side it does look nice and finished in a relatively quick time frame. I don't think I'd buy it again.


Date created:
Name:
Location: Minnesota
Model: Resilient

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't buy this! Scratches very easily!"
I was so excited about this product and it looks great after installed. Water proof and other good features but after just a few months we have terrible scratches and we have no pets or children living in the house. My fairly new Dyson vacuum cleaner somehow scratched it (using the floor setting, not carpet setting) and my Mother's walker also scratched it badly. No excuse for flooring being this easily scratched.


Date created:
Name:
Location: Afton, OK

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Disaster"
I purchased around $2000.00 worth of the Shaw vinyl planks from Lowes, to install in two of the main rooms in my home. This flooring was recommended to me by Lowes because I live by the lake and the planks are waterproof, durable, and doesn't expand or contract because of variations in temperature. One of the rooms I installed it in has a lot of sunlight and the other very little. Two weeks after install I noticed the floor starting to look wavy in front of the windows where my plant sits. It seems to somewhat flatten out later in the evening when the sun is not coming thru the window. I contacted Lowes about the issue and they stated that they have other customers having the same problem. Apparently, this particular type of vinyl flooring cannot be exposed to heat of any kind over 80 degrees. This product information was not told to me by anyone when I purchased it! I was informed that it states this precaution on the little piece of paper inside the box of planks. Shaw flooring is not going to fix this issue because of it being stated on this sliver of paper. I recommend to anyone wanting to purchase Shaw flooring to thoroughly investigate and research the product before purchasing. As a hard lesson learned, read the fine print!!


Date created:
Name:
Location: Darlington, SC
Model: Shaw Resilient Plank Flooring

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Not DIY Friendly"
I just finished the installation of Resilient vinyl planks that are "floating". It took much longer than peel and stick. The installation was very difficult and I was unable to make most of my end joints flush. The planks are rigid so complex cuts are challenging. I was pleased with the first row but after that I struggled to get the "click" in place to work. It looks okay not great. I will not be purchasing any more flooring designed this way. I think the concept is great but Shaw needs to go back to the drawing board on this one. Perhaps professional installation should be advised.


Date created:
Name:
Location: Wonder Lake, IL

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Very Happy"
I have had these floors for about 1 year now. When I first installed them I fell in love. Not much has changed and I still adore my floors. I love the color of them. They are speckled with different shades of white and brown. The floors are very natural looking and flow wonderfully. They have maintained a very pristine look. Spills are very easy to clean up. They wipe right off. I have unfortunately broken some dishes on the floor. However, this was all my fault and my trusty floors with stood it and did not crack. My kids constantly are playing on it. I also have dogs who run around and have fun on the floors. The only thing bad about my floors was that customers service. They were hard to work with, but the floors themselves are great. I have never had to repair them and would recommend them to my friends.



Date created:
Name:
Location: Austin, TX

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Fantastic tiles, I can't see myself going back"
I had these tiles installed about 4 weeks ago and definitely recommend them. They have a great, natural color that's hard to beat. The way light refracts off them and fills the room with a very warm and earthy feel is incredible. The tiles seem very sturdy, EXTREMELY sturdy in fact. I dropped one face down from about 5 feet and it didn't even break, incredible! So far I haven't had to find replacement tiles and I doubt I ever will, they are just too fantastic. However, if for some reason I did have to look for replacements I shouldn't have any trouble. These baby's are an industry standard these days, any seller that doesn't stock these would be out of business in literally seconds. For my next tile project I am definitely choosing them again, the customer service, quality, and overall look of the tiles is astounding. Reccomended to anyone serious about having a good looking house.


Date created:
Name:
Location: Glendale Heights, IL

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Flood means new Flooring, Time for Tiles"
We recently flooded and had carpeting installed that got ruined. Besides the carpet, the stick on tiles that were underneath it also were ruined. All the furniture had to be trashed and we had mold. The insurance company gave us a 10000 dollar settlement. We decided to get tile flooring. We fell in love with the Shaw tiles we now have. They were easy to install and look fantastic in our basement. We love the design and the quality of the tiles. The colors are beautiful and they were really easy to install. The only problem we have found with the tiles were an unlucky few that were broken when we opened the box. Nothing to worry about. Since the are brand new, we haven't been able to find anymore problems with them, I'm sure there are more to come. I would 100% recommend these tiles to a friend. If they didn't like the color, a different color from the same brand. I'm really satisfied with these tiles.

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