Consumer Reviews of Roca tile floors

33% of customers recommend
2.5 of 5 stars 3 reviews with a 2.5 average rating
  • Very Satisfied
    1
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    2

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Customer Service?"
Worst customer service ever received. They never respond to emails. They don't always get your order right. If for any reason the tile is returned to them, they keep your money and never follow up on what needs to be done to ship again, even when their customer is offering to pay a second shipment fee. They just keep the tile and the money. And never respond.


Date created:
Name:
Location: Louisiana
Model: Amazon Honey

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Warped tiles, bad customer service"
I ordered the Amazon honey rainforest tile only to have to send it back the day it was to be installed. About 70% of the tiles were warped. The tile company that was doing the install tried to see if they had replacement tile that wasn't warped, but they didn't get back to us timely and then only sent us a picture of five tiles to say the replacement tile was flat. We didn't get the feeling that we wouldn't have the same problem wit the next order so we picked new tile from a different manufacturer. It's a shame I really liked the tile. You need better quality control and customer service bad!


Date created:
Name:
Location: Miami, Fl

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Roca Tiles Rock!"
Roca titles are very reliable. The european style gives a safisticated look to any household. They aresomewhat expensive, but the price is definetly worth the quality. I had my Roca tiles installed five years and haven't had any problems. Cleaning products have not altered the surface or color at all. I am very happy with my Roca tile floor and would recommend them at anyone.


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