Consumer Reviews of Pergo synthetic floors
#4 of 10 brands of synthetic floors
52% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
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Date created: 2016-08-13
Name: B. Montgomery
Model: Pergo XP
Had this Pergo XP install in the living room and hallway, I was very
pleased with the look, then it happened while watering my plants a
little water overflowed to the floor, I immediately went to get paper
towels within minutes the damn floor was warping, anywhere a drip of
water falls into a seam there's warping I'm so disgusted with myself for
get this flooring, but the sale person at home depot and the reviews I
read saying a high quality product and the scratches on the flooring
disgusting. Now I have throw rug as not to track rain or snow into the
house or walk out the shower with wet feet. The flooring still look
nice, but you have to so damn careful and treat it like a baby. I should
have follow my first mindset and got real hardwood flooring.
Date created: 2016-06-25
"Floor installed right"
I have Pergo in my sons bedroom for 14 years with no problems, also
installed it in the rest of my home a few years later, its been
installed about 10 years, have some water damage in one place where my
fridge had a long time leak, I installed my flooring and took an extra
precaution of gluing the joints, the only thing I would do different is
more caulking around the edges by the walls, these floors have taken a
lot of abuse,the Pergo looks almost the same as when I installed it, I
have used a swiffer to clean it which is a considerable amount of
moisture, most of these floors are interlocking, but interlocking doesn't
protect, take the time to glue and you will have a floor for a long
time, and I did raise 3 kids and mastiffs in my home, so there was abuse
Date created: 2016-03-30
Name: Susan Hellenga
Wish we had never wasted the money on Pergo flooring! You can not have
one drop of water hit your floor without the seams curling up! I warn
everyone not to buy this flooring.
Date created: 2016-02-18
Location: Unalaska WI
"Pergo is pathetic"
We purchased our Pergo floor from Home Depot in 2012. The seams are
coming apart, there is cupping on some of them and it pops and snaps
when you walk over it. Like many other individuals we filed a claim and
they sent out an "inspector" who put on a show and then claimed we
damaged the floor with excess moisture. There has never been a moisture
problem ever in our home and I clean it as directed by the manufacturer.
This flooring is, in my opinion, inferior and I regret buying it.
Date created: 2016-02-01
Name: Julia Worthing
Location: Duluth, MN
"Pergo Does Not Stand By Their Product"
About 3 years ago we purchased Pergo flooring from Home Depot and had it
professionally installed. During the first year we noticed chipping on
some of the corners. I took pictures and took them to Home Depot. They
contacted Pergo and Pergo would not do anything about it. One of the
employees continued to hound Pergo until they finally gave us $450 to
replace these areas. Sucks, we paid over $4000.00! The flooring in now
separating and curling up on the edges. It is my husband (age 63) and
myself(age 58) in the house, so it is definitely not getting abused.
This is a product I would not recommend to anyone. We were looking
forward to not having to replace any flooring during our retirement
years. Not so!
Date created: 2016-01-21
Name: Cora Sobus
Location: 1673 E Brookside Dr, West Branch, MI, United States
"Would Never Buy any Liminate Again"
Mine has been down a year still looks fairly good because we're an older
couple but just as soon as our grandchildren come over you can bet it
will be gouged or scratched and there are not rough kids just kids being
kids. I had hard wood in my other house it was done ten years and looked
great. Go the extra money and go hardwood as far as home depot they don't
stand behind anything you buy from them.
Date created: 2016-01-18
Name: Joy Hendrickson
"Pergo is nothing but garbage and color cardboard"
The floor chip, holes, scratched buckled and seam came a part. You
can not clean it. More or less it's nothing but colored cardboard.
Pergo would do nothing for me on replacing it. And it's only in my
house for 6 months. There warrant does not cover any of it. And there
is only me a 62 year old woman walking on the floor. Just think is
you had kids or pets.
Date created: 2015-12-31
Name: Elaine Keyes
Location: Westfield, Indiana
"Do not buy Pergo"
Eleven years ago we had a different brand synthetic flooring in the
kitchen & it was fine. In 2009 we moved and put a Pergo floor in our
kitchen. In 2012 the seams in one area started to come up & we had
fading in color by the sliding door. We bought it from Lowes and used
their professional installer. They said there must have been a leak from
the dishwasher, so we had a repairman come out and pull out the
dishwasher & there was no leak. Lowes finally installed a new floor & we
had to sign that this was a final floor. Guess what 2015 spilled water
on floor & mopped it right up but now seams are coming up & we will have
to replace the floor. We are retired, so no children or pets have damaged
it. We will not replace with laminate again!
Date created: 2015-09-28
Name: C. Robicheau
Location: Salvisa, KY
Model: XP Puruvian Mahogany
"Pergo Misrepresents and Lies"
Hi! Be aware of Pergo! It is not as good as it used to be. We "upgraded"
to the xp and it is junk. Pergo does not stand behind their product, at
all. The latest commercial with the great dane and the dog pack having
a party and it holding up and then them saying they have a lifetime
warranty... Whatever! They are lying folks! We launched our complaints
with the store within the 6 month timeframe but that does not count to
Pergo. So much for proper channels.
They (Pergo) will send out an inspector, who is going to falsify a report with half truths to benefit Pergo and about 2-3 weeks later you get a letter saying they are not liable. They will blame you and/or the installers (which it was not either) for every issue you are having and covering every warranty clause they have (even if you originally didn't mention those items) so there is nothing to fall back on. If you can afford any other flooring, DO IT! At the very least, stay away from Pergo brand and do not fall for the false advertising gimmicks they try to sell. This XP is a low grade, soft flooring that does not wear well. The commercial with dogs and life happening... No damage.... A total misrepresentation!
We have had Pergo 13 years ago in a past house and did not have issues with it being garbage like this one. They do not want to stand behind their new low grade flooring. We learned a very costly mistake. We will now be replacing a floor we just had professionally installed 9 1/2 months ago, again. This time it will not be with Pergo this time however!
Hope our experience helps you make a wise flooring decision. Best of luck to you!
Date created: 2015-08-30
Name: Phillip Gable
Location: Phoenix Arizona
I bought Pergo from Home Depot and install it in my Kitchen, laundry
room hallway and entry room, and after about a year or so is began to
separate, pop and creak. I live in Phoenix Arizona and clean it per
instructions. This is a rip off flooring don't buy it.