Consumer Reviews of Pergo synthetic floors

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created: 2012-03-16 Name: AA
Location: Ocala, FL

Satisfaction Rating:

Review:
"Worthless Warranty"
I had Pergo on my previous house from 2001 - 2005 and it was great! So I decided to install it on my new house in 2005. I did it thru Home Depot. I cost me $4,000 between labor and materials. A month ago I saw some small white spots in my room. I also noticed a few planks were decolorizing. But I also noticed (and this was what scared me the most) there were some waves in the floor and that was in several parts of the house. So I called Home Depot and they sent an inspector to see my floor. He came with his wife and she did some testing on the floor with a small machine and they told me the moisture was high. They said that may be the cause of the problems. I explained I have a concrete slab but they told me sometimes moisture can travel thru it and damage the Pergo. They said they will submit a report to Pergo and I will hear from them. They asked me if the installer did a moisture test before installing it. I told them that I don't remember see him doing it. After I hear that, I went to Home Depot and asked if they have a record of the installation. They said they don't have it at the store and they told me that there is a good chance that my claim will be denied (I was also checking some Pergo reviews online and I can see for myself that they are notorious for denying claims). The manager at Home Depot encouraged me to file a claim with my insurance company. So I called my insurance company and they sent an adjuster. He did the same kind of testing but he did not find any high level of moisture. I got an email from Pergo denying my claim because according to their inspector the floor has a high level of moisture. Which contradict what the insurance adjuster said. They also said that the white spots were because of furniture damage which is false. The chair I have has in fact, rubber protection at the bottom that does contact with the floor. But the waves of the floor were my biggest concern. They may be caused by a manufacturer’s material malfunction or it can also be caused by the installer by not giving proper space between the wall and the Pergo. I just don’t know. But I know that I went to Home Depot and they told me they don’t have records of my installation or the name of the installer. Unbelievable! Pergo also claims the warranty was for 6 months. When I purchased the Pergo at Home Depot I was told it was for 25 years. I was never told it was 6 months! Don't ever believe they will back up this product for 25 years!!

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Date created: 2011-12-05 Location: West Hills, California

Satisfaction Rating:

Review:
"6 kids, 3 dogs and 8 years later Pergo still going strong!"
I was nervous about purchasing a synthetic floor. I was sure that I would not be happy and would miss the feeling of an old fashioned wood floor under my feet. I could not have been more wrong. I love every single thing about my Pergo floor. I have dogs and kids, and Pergo is perfect for my lifestyle. It cleans up easily and eight years later, it still looks gorgeous. My floor still has a sheen that is unreal. I am so happy that I did NOT choose wood. At this point I would have had to strip, sand and refinish, and my Pergo floor doesn't require a single thing to make it look gorgeous again except a wet or dry swifter. Love my Pergo!

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Date created: 2011-12-05 Location: Farmington Hills, MI

Satisfaction Rating:

Review:
"I Love My Synthetic Wood Floor!"
Since installing synthetic wood flooring last summer, I have been extremely pleased and continually impressed with it. First of all, it is inexpensive. When you compare the cost of a synthetic floor to that of real wood flooring, you begin to wonder why the price difference is so large. Is real wood flooring really that much better than synthetic? The answer is no. Synthetic flooring looks and feels like the real thing. It is easy to install and clean. I love everything about it and I am extremely happy that I made the decision to go synthetic. The main thing that I was thrilled about is how easy it is to clean a synthetic floor. With a real wood floor you have to cook up a special mixture of chemicals to treat it, but with synthetic floors you can basically throw whatever you want at it, and it can handle it! If anyone that I knew was getting their floors re-done I would definitely recommend synthetic flooring. Not only do you save money, I would argue that synthetic is a better product than real wood flooring!

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Date created: 2011-05-28 Location: West Salem, OH

Satisfaction Rating:

Review:
"Pergo floors worth the money"
I have owned this flooring for about 2 years. It is in my kitchen and dining room. I love the look of real wood and how easy it was to install. I also like how it does not scratch easily and seems to be very durable. The only complaint I would have is that it's not as "hard" as hard wood would be. We installed it over the original 1978 existing floor and unless you have brand new plywood underneath, you can feel it bowing slightly when walking on it. We have noticed one small chip out of one of the boards but it's not noticeable enough to replace it. I would definitely buy this brand of flooring again because it stands up to my dog's nails and my daughter's toys. It also looks very nice.I would also recommend it to a friend.

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Date created: 2011-05-28 Location: Wilkes-Barre PA

Satisfaction Rating:

Review:
"My experience with Pergo"
I've had this floor in multiple bedrooms of my house for about three years now and I have to say, I am extremely satisfied with it. It has held up perfectly and still looks brand new. I have the light oak color and it looks really realistic. I've seen some synthetic wood floors that look like they were printed on a home printer. These can easily pass for real wood. And they are extremely durable as well. I've moved furniture around on them, dropped things, dragged things, etc. And they have yet to show any scratches. When I first got them I tested out on a sample piece the amount of effort it takes to scratch them and I've got to say it took way more than I was expecting. The installation of the flooring was also a snap, much faster and easier than wood. I would have to be hard pressed to find any faults with these floors. I would definitely put Pergo in any room of my house.

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Date created: 2011-05-22 Name: Lynne R.
Location: Palm Beach Gardens, FL

Satisfaction Rating:

Review:
"Floor problems and horrible service!"
We had a pergo floor installed in December 2010 and noticed a few areas made crackling and popping sounds. After 4 months of back and forth correspondence between Pergo, Lowe's (who we purchased the floor through) and Pergo's inspector, we were given a new floor at no charge. The new floor, also a Pergo, creaked as well but in different areas than the old floor did. We reported this again and again the same inspector came out, took two moisture readings and came to a new conclusion that our floor creaks because we have a moisture problem in one corner. The creaking was nowhere near that corner and the readings weren't very different than the rest of the floor. I knew it was a total sham because we had no moisture problems the first time around and I had to tell him to take more readings in the room, not just one corner and one other area. So in the end, we were offered a partial refund from Lowe's, where we bought the floor, which tells me that there IS something wrong with the floor and they realize we do not have a moisture issue. I will never again buy a Pergo floor! I can't believe how they deny the fact that they have some problems with some of their floors' joints and this is what is causing the creaking and crackling.

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Date created: 2011-05-18 Location: Monroe, CT

Satisfaction Rating:

Review:
"Pergo flooring surpasses all expectations!"
I have owned Pergo synthetic flooring for well over five years now, and it is undoubtedly the best and easiest-to-install flooring I have ever used. The installation process is far easier than traditional flooring, with its snap-and-go process, and the quality of the flooring is indistinguishable from real wood flooring, which is much harder and costly to install. A 20' by 10' room took only a day to floor completely, and still maintains after years of abuse. However, real wood flooring would definitely show some wear and tear after years of being abused by two large German Shepards, but not this Pergo! I've never had the need to replace any of the planks or the trim in all the years I have had it installed. Cleanup is easy, either with a mop or its equivalent. I would definitely recommend this brand of flooring to anyone, friend or worst enemy, both for its ease of install and cleanup.

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Date created: 2011-05-18 Location: Syracuse, NY

Satisfaction Rating:

Review:
"Good Pergo floors"
I have had this floor for about a year now in my house and it is awesome. The old floor that came with it was about 40 years old and disgusting. After looking around for some time, me and my dad decided to get Pergo flooring for the house. After a few days work the kitchen was done and the rest soon followed. It was so easy to put in and actually feels nice on the feet. It is kind of ugly though, the color isn't really the best or brightest around. They also scratch pretty easily. I haven't had to replace anything yet but i assume it would be just as easy as putting it in. All in all it was a decent flooring choice i think and i still like it.

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Date created: 2011-05-09 Location: Laconia, NH

Satisfaction Rating:

Review:
"Pleasant Living with Pergo"
Nearly 5 years ago, I undertook what seemed like a massive project - removing the antiquated and trampled carpeting from the 3 largest rooms in my home, and replacing it with Pergo Hardwood Laminate Flooring. After the arduous process of removing the 50 year old carpet, and cleaning the areas, I was pleasantly surprised by how easy the Pergo flooring was to install. The pieces simply snapped together, aligned themselves properly, and the new floor was completed in record time! The only complaint I had during installation, was when I had to cut the flooring. It's long term longevity can be attributed to it's harder than wood structure, which can wreak havoc on cheaper saw blades. Through trial and error, I settled on a diamond abrasive blade, and had great results. Over the years it's stood up to more abuse than imaginable. The sales rep who sold us on the product demonstrated it's durability by taking his car keys and trying as hard as possible to scratch and scuff the surface - not a single mark was left! With regular sweeping, and an occasional coat of laminate floor polish, it looks brand new everyday. I've only managed to damage the flooring once, over the years. A very heavy metal "sculpture" was tipped over, and some of the finer details of the sculpture dented the floor. The dents were so minor that I never bothered replacing the damaged piece! I recommend Pergo's line of Hardwood Laminate Flooring to all of my friends, with great enthusiasm, and will be installing their flooring in my next home as well!

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Date created: 2011-04-29 Location: Eugene, Oregon.

Satisfaction Rating:

Review:
"Pergo Synthetic Flooring is the way to go!!"
Pergo Synthetic flooring is some of the most durable and affordable stuff your money can buy! Easy to install for those of you who enjoy fixing up your house. Over the years we have had some rather intense spills and incidents which should have scratched the flooring, but it has truly stood up against all odds. Even when we did scuff up the floor a little I have found it very easy to replace and rather cheap to buy additional pieces. The one down side, the fact that there are so little color/stain choices. While it is not necessary to have a multitude of color/stain choices and the it would be nice to have a few more options. None the less, the color which I have chosen (more of a cherry wood) has not faded and has remained almost as new as the day I installed it! While there are many choices when it comes to the synthetic flooring, as a user for the last 7 years I would strongly suggest the Pergo line of products!

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