Consumer Reviews of Pergo synthetic floors
#4 of 10 brands of synthetic floors
60% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
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Date created: 2015-09-28
Name: C. Robicheau
Location: Salvisa, KY
"Pergo Misrepresents and Lies"
Hi! Be aware of Pergo! It is not as good as it used to be. We "upgraded"
to the xp and it is junk. Pergo does not stand behind their product, at
all. The latest commercial with the great dane and the dog pack having
a party and it holding up and then them saying they have a lifetime
warranty... Whatever! They are lying folks! We launched our complaints
with the store within the 6 month timeframe but that does not count to
Pergo. So much for proper channels.
They (Pergo) will send out an inspector, who is going to falsify a report with half truths to benefit Pergo and about 2-3 weeks later you get a letter saying they are not liable. They will blame you and/or the installers (which it was not either) for every issue you are having and covering every warranty clause they have (even if you originally didn't mention those items) so there is nothing to fall back on. If you can afford any other flooring, DO IT! At the very least, stay away from Pergo brand and do not fall for the false advertising gimmicks they try to sell. This XP is a low grade, soft flooring that does not wear well. The commercial with dogs and life happening... No damage.... A total misrepresentation!
We have had Pergo 13 years ago in a past house and did not have issues with it being garbage like this one. They do not want to stand behind their new low grade flooring. We learned a very costly mistake. We will now be replacing a floor we just had professionally installed 9 1/2 months ago, again. This time it will not be with Pergo this time however!
Hope our experience helps you make a wise flooring decision. Best of luck to you!
Date created: 2015-08-30
Name: Phillip Gable
Location: Phoenix Arizona
I bought Pergo from Home Depot and install it in my Kitchen, laundry
room hallway and entry room, and after about a year or so is began to
separate, pop and creak. I live in Phoenix Arizona and clean it per
instructions. This is a rip off flooring don't buy it.
Date created: 2015-01-01
Name: Timothy R Ulrey
"Beautiful, but seams will bubble"
If you leave a piece outside in the rain, it won't bubble. But if the
floor is laid and anything at all gets it wet, the seams will bubble as
there is pressure on the board.
My floors have bubbled in 4 spots. Board was left to acclimate to indoor temps for 3 days before install. House is kept at 55% humidity.
I installed a super cheap laminate in the kids' bedrooms where they spill juice, etc. No problems there - only with the glossy Pergo.
Date created: 2014-09-22
Name: J Smith
"Pergo is junk"
We had Lowe's install PergoMax laminate flooring and chose it because it
was supposed to be highly recommended as durable for kids and pets. (They
have a great dane for their logo, right?) We had it installed by their
installers the 3rd week of July and noticed immediately that there were
"bubbles" all over the floor... Like what you would see if you didn't
get all the air out of protective coating over your iPhone. We called
Lowe's within 3 weeks of having the floor installed and have had 2
inspectors come out to look at the floor.
Today we got a call from Lowe's that Pergo said they would "replace the bad boards" but that the scratches were a "care and maintenance issue."
The floor is defective throughout and they want to replace the boards. How are they going to do that and match the same dye lot? It's never going to look right.
Care and maintenance? How can you have a supposedly durable hard floor that is sold to hold up to pets and kids yet it's showing scratches within a few weeks of installation? It's junk.
The people that I talked to who have had Pergo floors that said they held up beautifully must have purchased it before Pergo was bought out. My guess is that Pergo changed their manufacturing process or location sometime around 2009 or 2010 and it's not the same durable flooring it used to be. I am stuck with a $5000 brand new floor that is going to look like crap in year.
I can't think of a single application where this floor would be useful except where no one walks on it. Lowe's ought to be ashamed to sell it.
Date created: 2014-09-04
Name: Lou S
Location: East Amherst ,NY
"Avoid this floor!"
Purchased Pergo Moheta Mohagany from a major home improvement store and
had it professionally installed in my kitchen, bathroom, hallways and
laundry room. Within 2 months the edges of the boards began to bubble as
if they had been soaked in water. Pergo sent an inspector and despite
the fact that his report notes no signs of water leakage or high
humidity, Pergo will not honor the warranty. This floor looks absolutely
awful. A contractor friend believes it is a problem with the high gloss
design of the product and recommends I take Pergo to court. If you read
online reviews you will find this is a very common problem with this
flooring. Avoid this floor and don't trust the Pergo "warranty"!
Date created: 2014-08-13
Name: E. Kay
Location: Charlottesville, VA
"Goldenrod Hickory Results"
If you know what you're doing when installing, it's about as perfect a
laminate as you can get. Too many do-it yourselfers on this site are
screwing up the install and then blaming Pergo. Laid over 2000 sq ft
with zero issues after 4 and half years. An awesome product. Make sure
though that all recommendations are following - esp. Allowing the
laminate to acclimate to room environment before installing. This makes
a huge difference on how the flooring behaves/looks 6 months later.
Date created: 2014-07-31
Name: Mark paul
Location: little rock Ar
I am reading these reviews and obviously the unsatisfied people are
stupid and uneducated. More than likely simple minded. I left a piece of
Pergo flooring outside in the rain for months. It never warped. It
didn't scratch. It didn't peel. The floor is still shiny and beautiful 6
years later. Obviously you people are crazy. Try living outside.
Date created: 2014-01-17
Name: L. Tritch
Location: Centerville, Oh
We purchased this flooring around 3 years ago. It has never looked good.
No shine at all. White splotches and marks are everywhere! On it. Can
not get it to look clean at all. I am so disappointed. My son purchased
real wood flooring with a high gloss. He has 4 kids and their floor is
beautiful! I am 62 and we purchased it figuring it would look good and
be easy to clean and take care of!
Please do research before you buy!
Date created: 2013-08-29
Name: Mary Walsh
Location: Murphy, NC
Had the flooring professionally installed looks good. There are areas
that sound like we are walking on bubble wrap (snapping sounds). The new
plastic locking system on the ends of the planks seems to be the cause
of the sounds (according to the installers). The floor is flat, no
buckling, the seams are tight. Are there any other people with this
Date created: 2013-08-18
Name: Elizabeth Litwin
Location: Southlake TX
"Pergo - horrible product and does not stand behind warranty"
Product is cloudy and looks horrible within 6 months of installation. I
would never buy or even take anything free from Pergo. Purchased from
Home Depot and used their installation company. Filed claim with Pergo
and they denied and said "house was humid and baby toys on floor." A
toddlers toys should not affect a flooring product nor is the house
humid. The day the first inspector came it was raining outside.
Subsequent inspections have shown humidity to not be a problem and
nothing removes the foggy/cloudy appearance. Inspectors have tried
acetone, mineral spirits, ammonia and vinegar meanwhile Home Depot is
trying to have Pergo remedy the situation. Waste of my time and money and
still waiting for Pergo to resolve. Clearly the product installed does
not match their sales pitch.