Consumer Reviews of Pergo synthetic floors
#4 of 7 brands of synthetic floors
65% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
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Date created: 2014-09-22
Name: J Smith
"Pergo is junk"
We had Lowe's install PergoMax laminate flooring and chose it because it
was supposed to be highly recommended as durable for kids and pets. (They
have a great dane for their logo, right?) We had it installed by their
installers the 3rd week of July and noticed immediately that there were
"bubbles" all over the floor... Like what you would see if you didn't
get all the air out of protective coating over your iPhone. We called
Lowe's within 3 weeks of having the floor installed and have had 2
inspectors come out to look at the floor.
Today we got a call from Lowe's that Pergo said they would "replace the bad boards" but that the scratches were a "care and maintenance issue."
The floor is defective throughout and they want to replace the boards. How are they going to do that and match the same dye lot? It's never going to look right.
Care and maintenance? How can you have a supposedly durable hard floor that is sold to hold up to pets and kids yet it's showing scratches within a few weeks of installation? It's junk.
The people that I talked to who have had Pergo floors that said they held up beautifully must have purchased it before Pergo was bought out. My guess is that Pergo changed their manufacturing process or location sometime around 2009 or 2010 and it's not the same durable flooring it used to be. I am stuck with a $5000 brand new floor that is going to look like crap in year.
I can't think of a single application where this floor would be useful except where no one walks on it. Lowe's ought to be ashamed to sell it.
Date created: 2014-09-04
Name: Lou S
Location: East Amherst ,NY
"Avoid this floor!"
Purchased Pergo Moheta Mohagany from a major home improvement store and
had it professionally installed in my kitchen, bathroom, hallways and
laundry room. Within 2 months the edges of the boards began to bubble as
if they had been soaked in water. Pergo sent an inspector and despite
the fact that his report notes no signs of water leakage or high
humidity, Pergo will not honor the warranty. This floor looks absolutely
awful. A contractor friend believes it is a problem with the high gloss
design of the product and recommends I take Pergo to court. If you read
online reviews you will find this is a very common problem with this
flooring. Avoid this floor and don't trust the Pergo "warranty"!
Date created: 2014-08-13
Name: E. Kay
Location: Charlottesville, VA
"Goldenrod Hickory Results"
If you know what you're doing when installing, it's about as perfect a
laminate as you can get. Too many do-it yourselfers on this site are
screwing up the install and then blaming Pergo. Laid over 2000 sq ft
with zero issues after 4 and half years. An awesome product. Make sure
though that all recommendations are following - esp. Allowing the
laminate to acclimate to room environment before installing. This makes
a huge difference on how the flooring behaves/looks 6 months later.
Date created: 2014-07-31
Name: Mark paul
Location: little rock Ar
I am reading these reviews and obviously the unsatisfied people are
stupid and uneducated. More than likely simple minded. I left a piece of
Pergo flooring outside in the rain for months. It never warped. It
didn't scratch. It didn't peel. The floor is still shiny and beautiful 6
years later. Obviously you people are crazy. Try living outside.
Date created: 2014-01-17
Name: L. Tritch
Location: Centerville, Oh
We purchased this flooring around 3 years ago. It has never looked good.
No shine at all. White splotches and marks are everywhere! On it. Can
not get it to look clean at all. I am so disappointed. My son purchased
real wood flooring with a high gloss. He has 4 kids and their floor is
beautiful! I am 62 and we purchased it figuring it would look good and
be easy to clean and take care of!
Please do research before you buy!
Date created: 2013-08-29
Name: Mary Walsh
Location: Murphy, NC
Had the flooring professionally installed looks good. There are areas
that sound like we are walking on bubble wrap (snapping sounds). The new
plastic locking system on the ends of the planks seems to be the cause
of the sounds (according to the installers). The floor is flat, no
buckling, the seams are tight. Are there any other people with this
Date created: 2013-08-18
Name: Elizabeth Litwin
Location: Southlake TX
"Pergo - horrible product and does not stand behind warranty"
Product is cloudy and looks horrible within 6 months of installation. I
would never buy or even take anything free from Pergo. Purchased from
Home Depot and used their installation company. Filed claim with Pergo
and they denied and said "house was humid and baby toys on floor." A
toddlers toys should not affect a flooring product nor is the house
humid. The day the first inspector came it was raining outside.
Subsequent inspections have shown humidity to not be a problem and
nothing removes the foggy/cloudy appearance. Inspectors have tried
acetone, mineral spirits, ammonia and vinegar meanwhile Home Depot is
trying to have Pergo remedy the situation. Waste of my time and money and
still waiting for Pergo to resolve. Clearly the product installed does
not match their sales pitch.
Date created: 2013-04-21
Name: P. Weber
Location: Brodheadsville, PA
"Pergo Advertising Deceptive"
Purchased Pergo laminate flooring because I have dogs and the
commercials with 'Pergo' the dog convinced me. Granted, it is scratch
proof but keeping it clean is a major problem. I am a 70 yr old widow
and had to take out a home loan to purchase the flooring. Within weeks I
noticed bubbles and the molding disintegrating. Cleaning the floor is a
daily project and it never looks clean, it has no sheen at all. Lowes
was very helpful with my claim. Pergo denied the claim and ignored all
my correspondence. So, I will be paying off the loan for a long time and
having to live with a floor I hate. Please do your homework before
purchasing anything from Pergo.
Date created: 2012-12-05
Name: Shirley Bellotte
Location: Cedar Park, Texas
"DON'T EVEN THINK ABOUT BUYING PERGO FROM LOWE'S"
In September, 2012, I had l600 S.F. of Pergo laminate flooring
installed in our home. Of 92 cartons, 32 were sent back immediately due
to the vast differences in the boards in the same cartons. These were
replaced but both the contractor (from Lowe's) and his assistant said
the boards in the same carton were totally different in sheen. As our
home was in totally disarray, I agreed, and a representative of Lowe's
talked to Pergo to continue with the installation with the outcome being
that there would be some compromise for this defect in quality control.
My husband spent his $7,000 retirement from a local school district
after being a bus driver for special education for this flooring for our
home (we are seniors and this will be our last home). After two months of
phone calls back and forth between myself and Lowe's, an expert (paid
for by pergo) came to our home along with representatives from Lowe's
and today I received a phone call telling me that there is no variance
in the flooring as per the expert and therefore they are sorry. As
people who have always followed the rules and believed that right is
right, morally and ethically, we have been ______ by Pergo and Lowe's.
As I was told, they followed the course of action warranted, and they
may be legal in this action toward us, but morally and ethically - they
are no better than someone who robs you with a gun (at least you know
what their intentions are).
Date created: 2012-10-14
Name: k miles
Location: thomasville nc.
Installed pergo flooring in living room and hall within a few days there
was separation and it only got worse. Call pergo,they sent out a rep.
to do an inspection. After many weeks they said there was no manufacturing
defects. This company does not stand by its product nor it warranty I
cannot recommend this product to anyone.