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Missouri Flooring Contractors

Certain flooring materials may require the skills of a professional to do the installation correctly. Consumers should look for a flooring contractor that specializes in the specific flooring material they want in their home. Doing some research to find a contractor with solid references and experience will pay off by making sure the job is done right.

Licensing in Missouri

Flooring contractors must register their business with the Secretary of State's office, but Missouri does not issue state contracting licenses. All licensing is performed on the local level by city or county.

Consumers can look up a contractor's registration information by using the Secretary of State's Business Entity Search program. By viewing a business or contractor's profile, a user can see how long a company has been operating, its standings, and general information about the company.

Legal Issues and Complaints

When a problem arises, the Missouri Attorney General's Office recommends consumers first confront the contractor or company that has treated them unfairly. It's recommended that a complaint letter be written to the company detailing what services the homeowner believes the contractor performed poorly and that copies of supporting documents be included with the letter.

If the consumer and company cannot come to an agreement, consumers should then file a complaint on-line or by mail with the attorney general's office or the Better Business Bureau (BBB). The BBB also offers mediation services at their Kansas City, St. Louis, and Springfield locations.

Consumer Protection

Home improvement and repair are among the highest complaints made to the attorney general's office. Consumers should be aware of their rights when dealing with a contractor and always take precautions before hiring just any contractor.

The office cautions against contractors who solicit their services door-to-door, drive an out-of-state vehicle, or have lack proper identification. Consumers should get at least 2 estimates in writing and check the contractor's background and credentials before accepting their services.

Consumers can look up a list of complaints filed against contractors through a program called, "Know MO." With this tool, consumers have access to a database with over 100,000 customer complaints. This gives potential clients the opportunity to research a business before signing a contract.

Common Flooring Installation Issues

Using an unqualified or unprofessional contractor or having disputes over the contractor's service is a common issue for many consumers installing flooring. In the Know MO database, there are more than 40 consumers complaints filed against flooring contractors and businesses. While few companies have received multiple complaints, most of the businesses only have one complaint filed against them.

The database does not detail customer's issues, but it does categorize the complaints in the nature of home improvement and remodeling. A majority of the customer issues reported have not been resolved.

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