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Massachusetts Flooring Contractors

Installing a floor is isn't always as simple as it looks. Many do-it-yourself consumers find themselves caught in long projects they didn't plan for. Doing some research to find a qualified flooring contractor may prevent installation problems that lead to higher costs and delays.

Licensing in Massachusetts

The necessary licensing for flooring contractors in Massachusetts varies depending on the job being performed. For flooring projects on existing residential structures, a contractor is only required to register as a Home Improvement Contractor (HIC) with the state. There is no qualifying exam but it costs $100 to register and contractors are required to contribute to the Guaranty Fund upon registration.

For structural flooring projects, the supervisor from the company will need a Construction Supervisor License to show an understanding of Massachusetts's building codes and regulations. Builders are also required to register their business as a (HIC) with the Office of Consumer Affairs.

Legal Issues and Complaints

The Office of Consumer Affairs recommends consumers research their rights before trying to resolve a complaint. Knowing the situation often helps unsatisfied consumers obtain a favorable outcome when dealing with a contractor. If negotiating is unsuccessful, send an official letter of complaint detailing the issues with the contractor's service.

According to the Massachusetts Consumer Protection Act, if the problem involves a fraudulent or deceptive act, consumers must send a 30 Day Demand Letter before filing a claim in court. The contractor is required send a reply within 30 days, or face triple damages and attorney fees. For details regarding the 30 Day Demand Letter, see the Office of Consumer Affair's 30 Day Demand Letter Page.

Consumers should also consider filing a complaint with non-government organizations such as the Better Business Bureau, the National Fraud Information Center, or Call For Action.

Consumer Protection

The HIC registration program protects consumers from fraudulent business practices. Consumers can find any business licensing information by checking the state's database records. This allows consumers to check if a business has a current license, and if it is related to the work needed to be performed.

Consumers can also use this database to see if there are complaints filed against the contractor and make an informed decision about choosing a service.

Consumer Flooring Installation Issues

Many consumer flooring installation issues stem from the initial installation process and company performance. Poor customer service from larger home improvement retailers is a common complaint in the Bay State. Consumers have reported that a variety of retailers are unresponsive, fail to follow through with their promised quotes, or lack professionalism.


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