Consumer Reviews of TrafficMaster carpets

TrafficMaster flooring logo
Popularity:
#6   of 17 brands of carpets

40% of customers recommend
2.5 of 5 stars 15 reviews with a 2.5 average rating
  • Very Satisfied
    4
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    9

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

Read more about TrafficMaster carpets
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Date created:
Name:
Location: Vinton, VA
Model: Follow Up - Fenton Loop

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do Not Buy"
This carpet was installed in two rooms of my home on 12/17/19. Within weeks there were long dark streaks appearing and big splotches that looked like something had been poured on the carpet and then dried. I did a bit of research online and found that loom oil creates long dark stripes on newly installed carpet and thought maybe this was the issue. I contacted Home Depot, sent pictures and a sample of a remnant of this carpet that had been left by the installer that also had the stains on it. The manufacturer said the carpet sample tested negative for oils but offered to replace the carpet anyway. I told Home Depot I did not want this same carpet installed as I was worried it would have the same issue. I was told the replacement had to be the same product. So they ordered new carpet and it was installed on 2/4/19. After the first room was complete we looked and saw that the splotches that were visible on the old carpet were also visible all over the newly installed carpet. We told the installer not to bother with the second room since they had obviously sent the exact same carpet they had sent before. Do not buy this carpet, it looks worse than our 20 year old carpet we were replacing.


Date created:
Name:
Location: Pennsylvania

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"You guys are unlucky"
Read some of these reviews and wow, there are some unlucky people out there. Had home depot install my carpet, and it is absolutely perfectly installed, very soft and comfy, doesnt burn my feet, doesnt crunch under my toes, or any of the other horror stories ive read. It does look absolultely fantastic though.


Date created:
Name:
Location: Philadelphia, PA
Model: Self stick carpet tile

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"This product is very poisonous"
Home depot salesperson talked me into this instead of a carpet roll for the convenience. my brother laid the carpet. i walked into the room in bare feet and within 30 seconds my feet were burning like they were on fire. immediately washed with soap several times, still hurt and burning like needles on the soles of my feet. next morning, i forgot and and walked in with bare feet again and same result. very painful and now we are afraid to let our animals in the room. went to home depot and they said since product can't be returned...i'm out of luck. carpet looks okay and has no odor. i had to buy an area rug to lay over it bc i cannot remove obvi since i had such a reaction.



Date created:
Name:
Location: Monroeville, PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible Product/Customer Service"
I purchased a berber carpet and noticed that it had a flaw in it after installation. We filed a claimed with Home Depot and Kraus flooring denied it. They have a lot of nerve blaming the consumer for their low quality product. It would have been a lot easier to just rip up my money. Wish I would have read the reviews from this company before purchasing their carpet. Hopefully word of mouth will help people from ending up like I did. Never buy anything made by them again!


Date created:
Name:
Location: Brunswick Ohio

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very unsatisfied customer"
In 2008 we had this carpet installed in our home. Just my husband and I live here. It is Berber with small block pattern. Worst carpet we ever bought. I was told if there was a spill all you had to do was blot it if you were aware right away.Never worked for us. Any spots that we used a rug scrubber on eventually bled thru and appeared again.When we first got the carpet it was installed incorrectly. Pattern was crooked. Seems were very noticeable.I Called Home Depot and complained. They called the manufacturer in Louisiana. A representative came to my home and inspected the carpeting. They blamed the installers and Home Depot blamed the manufacturer. Nothing was ever resolved on either end. I am in the process of buying new carpeting. They can't get the old out fast enough. Never again Home Depot. I try to tell everyone I can.


Date created:
Name:
Location: Dallas fortworth texas
Model: Sku 534334

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stretches"
I've had this carpet for two years and I would not recommend it. There's only me and no pets. It started stretching this past spring and now has humped up places all over the floor. It also has packed down and looks much older than it is. I have Home Depot arriving today to re stretch it, but that is only going to marginally fix this carpet. It is just an inferior product that doesn't live up to the name Trafficmaster. I asked the sales lady at Home Depot twice what the warranty on the carpet was, and she refused to answer. Don't buy this.


Date created:
Name:
Location: Portsmouth, RI

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not buy"
I can say I was not surprised when the first review I read was my scenario to the T! I too bought this inferior Trafficmaster carpet at Home Depot. Manufacturer claim was that this carpet was designed to handle high traffic areas, lifetime stain warranty, easy to clean and maintain. After a couple of weeks the carpet looked worse than the stuff we had for over 15 years. Would not vacuum clean, dark spots where people walked. Tried carpet shampoo machine and scrubbing on hands and knees to no avail. Contacted Home Depot, they contacted manufacturer who just said "I didn't follow the warranty policy and get a professional carpet cleaning company (my husband cleaned carpets for a living so he knows how to use a carpet machine) it was also a "oh well-you lose". No you lose as I will tell as many people as I can. I also told Home Depot that they were wrong to sell this carpet for stairs. The loop grade is too wide and only attracts the dirt/staining more! Home Depot would not resolve the problem and replace either. I will not purchase Trafficmaster or any type of flooring from Home Depot again.


Date created:
Name:
Location: New Milford,CT
Model: Loop Carpeting

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not buy"
Bought this stuff at Home Depot. Manufactures claim was that this carpet was designed to handle high traffic areas, lifetime stain warranty, pet stain warranty, easy to clean and maintain. After 1 week the carpet looked worse than the stuff we had for over 15 years. Would not vacuum clean, dark spots where people walked. Tried carpet shampoo machine, steam mop and scrubbing on hands and knees to no avail. Contact Home Depot, they contacted manufacturer who just said "oh well". Still hoping Home Depot will resolve this problem and replace this. If not, then filing a claim with BBB and Consumer Protection Agency!



Date created:
Name:
Location: Upstate new York

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible product"
I've had my Trafficmaster carpet for 2 years now. It's been nothing but a nightmare and is full of stains and odors. A simple spill of water leaves dark brown stains in spots and there are random sour smelling odors. It's very noticeable even though I've had it steam cleaned several times. I would never recommend this product to anyone. It's been a huge regret and waste of money!


Date created:
Name:
Location: Orange County, CA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Turns To Dust Under Vacuum."
This carpet is extremely uncomfortable underneath your feat. You might as well be walking outside on the cement. It's nearly impossible to completely clean up a spill, leaving the carpet with a somewhat sour smell, and an extremely aesthetically unpleasing pattern of spills throughout my home. The color looked great at first, but it didn't take long for our 5 windows in the house to make an interesting fade pattern where the sun hits our Traffic Master ribbed carpet. There's an upside, which is that our couches don't leave intents in the carpet after they've been sitting there for a few months. We had that problem last time with out Martha Stewart 'plush carpet. Also it vacuums extremely easy considering how thin it is, but it also turns to dust when I try to vacuum. Using the carpet cleaner on it is nearly impossible.

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