Consumer Reviews of Lees carpets

#4   of 16 brands of carpets

50% of customers recommend
3 of 5 stars 6 reviews
  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to They do not necessarily represent the opinions of

Date created: 2015-10-09
Name: Chuck
Location: Jacksonville, FL
Model: Ventnor

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Lack of quality assurance"
It is October of 2015 as I type. We bought our Lees Ventnor carpet in September of 2014. The first lay of carpet had parallel lines of high piles that ran wall to wall where the carpet was cut incorrectly. It was replaced under warranty with a second lay of carpet that must have been made in the same production run as it had the exact same lines in the exact same pattern. Ok, let's try again. Third time's the charm, right? This time there was an edge-to-edge mismatch and again needed to be replaced. The next time it was a line where the dye was sprayed too heavily giving us a stripe right down the middle of the roll. They offered us Karastan for the next try and it had an edge-to-edge mismatch. Thirteen months, 5 times we have pulled all the furniture and dismantled the entertainment systems in the master bedroom and large family room. And, we will still need to go again. Carpet One keeps offering us low ball replacements 20% or more less expensive than the original carpeting. Both Lee and Karastan are now made by Mohawk. The quality assurance of Mohawk must be quite lacking to go zero for five. Carpet One should be offering upgrades, not trying to get us to accept a lower quality carpet after we have lost 10 days for carpet laying, 7 dates for inspectors to come, one trip by a carpet cleaner trying to wash out the dye line and months of delays. Very tired of both Mohawk and Carpet One.

Date created: 2014-04-03
Name: Sheila Ghee
Location: Leola Pa.

Satisfaction Rating:
5 of 5 stars Very Satisfied

"Love Lee"
I have had the same Lees carpet in our home for forty years. (Don't be shocked) I want new the problem is our carpet still looks great. It is shag I always wanted new, sure hate to throw this away or spend the money. The steps are worn of course but I can live with that for a few more years. Thank you.

Date created: 2013-04-16
Name: Bob & Joan M.
Location: Flagstaff, AZ
Model: Yours Affectionately

Satisfaction Rating:
5 of 5 stars Very Satisfied

"A carpet that stands by its warranty..."
We took advantage of a sale a couple years ago and bought the Lees line of carpet for our living room, dining room and 2 bedrooms. We can't say enough about this carpet and the Carpet One store we bought it from. We have 2 kids and a Dachshund so you can imagine how much dirt and stains we have on a weekly basis. The reason we're writing this review a year later is there recently was an accident in one of the rooms and a decent amount of blood ended up on the carpet (don't worry, everybody is ok now!). After a few cleanings it was clear the stain wasn't coming out. We called the Carpet One store and told them about the incident and they stood by their warranty and replaced the carpet in that room for no charge! All in all we got a great carpet that seems to be holding up and looks great in our home, and the company that sold it to us backs up their product. We wouldn't hesitate to buy this carpet or from Carpet One again.

Date created: 2011-02-16
Name: Kim Emerson
Location: Grand Junction, CO

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Titanium Series"
We purchased this carpet for our whole home one year ago. We were told it was the newest thing on the market and that there was a 25 year wear warranty. We had the carpet professionally cleaned with just hot water, per the company's requirements, and it looks horrible. Stains didn't come out and the traffic area looks like the carpet is 15 years old! In my opinion, this carpet does not stand up to normal everyday use! I have been waiting 4 months so far for a satifactory solution from the company and so far am very disappointed!

Date created: 2011-02-14
Name: M.C.
Location: Washington DC

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Worst carpet ever!!!!!!!!"
My employer recently recarpeted our office in the Artlink pattern by Lees Carpet. The color scheme is a mix of blue-gray and bright orange, and the pattern is very busy with lots of parallel lines. It is so hideous that it is physically painful to look at. I have had to take sick time because of the effect it has had on my eyes, and I may end up looking for another job if we cannot get it covered up and ultimately removed. It is irresponsible of Lees Carpet to put a product like that on the market. I can't speak to their more normal products, but some patterns should never be put on the floor of large workspaces.

Date created: 2010-12-21
Location: Niles, Ohio

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied

"High traffic carpet for the living room. Brown in color, great price, and highly durable. Takes a beating and doesn't show it."
We replaced the carpet in one of our rooms last summer as part of our remodeling project. After shopping around we came to the conclusion that we could get the most for our money by going with Lees carpet. It's made to last, and it was a fairly good deal. I like that it can handle the traffic of kids running back and forth on it all the time, and it doesn't really show it. As long as it is properly maintained by vacuuming, and running a carpet scrubber once in a while it will last a very long time. We've never had it professionally cleaned, but we did rent a carpet scrubber, and ran it through the room with no problems. The water didn't look so good, but the carpet did. It's got a good texture too. The only thing I don't like is the color we chose. That would be the one thing I would change if I could go back in time. For me it was the right choice though. We've got two boys that love to play outside, and track mud all through the house. Since they come in through the front the carpet catches 90% of it. Lees does make some really durable carpet. I would highly recommend them if your shopping around for a new style.

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