Consumer Reviews of Home Depot carpets
#9 of 13 brands of carpets
27% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
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Date created: 2015-10-29
Name: Patti Shubzda
Location: Richardson, Texas
"Terrible, not as good as the builders carpet"
Installed Platinum Plus carpet four years ago. It had a 25 year mat
resistant, stain resistant warranty. We are seniors with little to no
traffic in our home. After 3 years the carpet was terrible. Home Depot
sent an adjuster from manufacturer that said it was normal wear and
tear. Home Depot would not do anything. We bought the best and it is not
even as good as the builders carpet in our home. Awful carpet.
Date created: 2015-10-28
Name: Robert Kardash
Location: cortlandt manor ny
"Would not honor their rug warranty for a food stain on it"
Had a problem with installation. Two installers came one did not speak
English the other broken English,we're so rude I asked them to leave
they refused called their I talked to boss let them stay and finish. Bad
installation. Had rug clean 18 months as per instructions. Had a food stain
called Home Depot sent adjuster told me I did not maintain rug. Ask for
help from Home Depot told me they would give me discount on area rug to
cover stain. Any questions e mail me
Date created: 2015-06-17
Name: Sharon Shafer
Location: Boonsboro, Md
"They got us!"
The carpet has not been installed yet. This is what happened with the
measuring & ordering. Our square feet measured out to about 620; the
amount Home Depot required was 812 sq ft. We had to pay for the extra
carpet & padding because they wouldn't install it with an extra seam
like we wanted. They definitely are not a "green" company and do not
care about charging customers for materials that will be thrown out.
Date created: 2013-11-26
Name: M. Girtz
Location: Grand Rapids, MN
"I hate this carpet"
I hate this carpet. I was not told that you cannot use just any vacuum
cleaner. You cannot even push my nice Dyson on this plush carpet. I have
had 5 vacuum cleaners home to try & and I am sick that I spent so much
money on so much trouble. You have to be a strong to use any vacuum. The
cheap dial high vacuums work, but most of them do not turn of when you
click up the handle and you could whirl a hole in the carpet if you do
not remember to turn it off. Stay away from the Shaw Softspring platinum
plus from home depot! Beware of this big problem!
Date created: 2013-08-02
Name: Emily Luciani
Location: Hopatcong, nj
"Platnium plus and padding"
We purchased platinum plus carpet and had it installed the other day. I
do not like it at all. Leaves footprint marks even when the cat walks
over it. The carpet padding makes it feel like your walking on memory
foam which makes me cringe. Very unhappy and wish I did not purchase it.
Will not recommend it to anyone. The installers did a great job, but the
carpet is awful. I am stuck with this forever.
Date created: 2013-03-19
Name: kathy ancelet
Location: grants pass, oregon
This carpet was installed twice in my home. First time it was flawed.
Second time it looks fine but both carpets have the most horrible smell
(like cigarette smoke) It's been 3 1/2 months and its still horrible. Do
I file a third claim? It's really bad. I can hardly breathe!
Date created: 2012-04-10
Name: C Hall
Location: Altus, OK
"Platinum Plus II"
It "tracks", walking on carpet leaves footprints that stay as will
tracking lines when carpet is vacuumed.
In waiting mode to see how Home Depot can resolve our problem - can not live with this expense to see footprints every day.
Date created: 2011-06-02
Location: Grand Rapids, MI
"Plush, comfortable, and absolutely wonderful!"
I purchased my Looptex Mills 12" Frieze Carpet from a local carpeting superstore approximately 6 months ago, after having spent some time shopping around for the perfect fit for my home.
I was specifically searching for the Frieze carpet style as I love to walk around barefoot and feel the plushness of the carpet.
I love that the carpet is plush and comfortable, but it's also extremely versatile. I have three children who like to run their toys all over the home and floors, and the carpet has withstood all things they've been doing thus far.
One drawback I've found is that when vacuuming the carpet, it can be quite the task. Given that the carpet is very thick and "tall" in its strand length, even on the lowest setting my vacuum can struggle moving over the carpet unless you have a large amount of momentum going into the task.
All in all, I'm very happy with my carpet. It's soft, comfortable and versatile, whilst remaining extremely stylish and visually appealing to both myself and our guests.
I would recommend this to my friends without a seconds hesitation - so long as they have the strength to vacuum it!
Date created: 2011-02-22
Location: Baltimore, MD 21209
"I love my area rug"
I've had my carpet for ten years. It has a very nice pattern that livens up the room. It's kind of an abstract of flowers but it looks very classic instead of banal like a lot of flower prints. Many prints have either a childlike cartoonlike look or look kind of romanced and unreal but instead it's a depiction of a flower and an abstract pattern based on flowers and leaves. I like the colors they are very vibrant but have subtlety and depth. Its made of wool, which has a nice texture and it is very easy to clean, the colors don't run. What I dislike is it has a few stains that won't come out with our shampooer. We have shampooed it many times and some of the stains from my pet relieving himself on that carpet are still visible. I haven't replaced it during the time I've had this house, which is ten years time. I would buy that same kind again. I got a good price for it considering the quality and materials.
Date created: 2011-01-31
Location: Huntington Beach, Ca
"Platinum Plus Carpet Owner"
I had Platinum plus carpet installed in my house a couple of months ago and love it.. I own two dogs so it is important for me to have a carpet that is dog friendly. I have found in high traffic areas it stays clean. When you own two dogs your carpet can look bad real fast. I found that after I vacuumed the floor it looks as good as the first day I had it installed. I was told the carpet has scotch guard protection which is good for my small child who seems to always spill stuff, so far we have not had an accident. I purchased the color deep canyon twist and would highly recommend this color to anyone who has kids or dogs. It is a good natural color and does not show any signs of dirt in high traffic areas. One of the features I was also sold on is the carpet doesn't leave imprint marks from your furniture. I usually rearrange my living room quite a bit so this is a big plus. So far I have not found anything I dislike about this product.