Consumer Reviews of Home Depot carpets

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Popularity:
#8   of 18 brands of carpets

21% of customers recommend
2 of 5 stars 38 reviews with a 2 average rating
  • Very Satisfied
    7
  • Somewhat Satisfied
    1
  • Neutral
    1
  • Somewhat Unsatisfied
    4
  • Very Unsatisfied
    25

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Sausalito

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Rene and Alex, Carpet installed"
Rene and Alex installed our Carpet, canít ask for better and more professional People. Outstanding and meticulous work from start to finish. Thank you Rene and Alex for such outstanding work.


Date created:
Name:
Location: Gig Harbor, WA

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"5 day install mistepresented"
I Ordered a particular carpet from Home Depot because it was available in the warehouse and could be installed within 5 days after measuring numbers went in. Three days after measurements solidifie, installer wont even return my calls to set an installation date. Local Home Depot tries to help but their calls not returned either. I call the national Home Depot customer service and they are helpful. Tell me carpet will be installed on day 5 as promised. Day 5--two different carpets sent out fr warehouse, so no, no install that day. Again, the installers are "out in the warehouse" or "gone for the day." I call the national customer service line. That lady is off Fridays. Monday, my carpet does get installed but it certainly does not look like the sample. I am selling the house, so i let it go. New carpet taller than old carpet so baseboard trim has to come off. Any help putting baseboards back on? Nope. "We dont do that," installer says. Good thing I am handy. If you are not, you've got a problem... In the store, Home Depot customer service people helpful and knowledgeable. Installers--Romanoff--their customer service is abysmal. I won't be buyng carpet for my new house from Home Depot, that's for sure .


Date created:
Name:
Location: St George utah

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Color mismatched at seam"
Put seam in front room down middle one side has yellowing been here 4 times redoing seam installer agreed about color mismatch company said no warranty it is a shadow. 3 month's sun moves the color mismatch line did not and i can see it at night



Date created:
Name:
Location: Brighton, MI
Model: Install

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Wait time is insane."
So you pay the measurement fee and you pick your carpet. You wait a week or so until it comes in because it's always on special order or has to come from the warehouse. Then you wait a week for the call from the install company. When you receive the call your like, "Great, finally I can get my carpet installed". "Ok we can fit you in late next month". So unless you want to wait a month and a half for installation. Then your better off buying your carpet somewhere else and spend the extra .15 a square foot. Also you have to have a certain pad because the installers can only warranty a pad that has a certain thickness. Which cost of course cost you more.


Date created:
Name:
Location: Jackson, Michigan
Model: Home

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"There Measure 1000 square feet, to my 700 square feet"
Home depot measure was 1000 square feet My measure 700 square feet, making ppl pay for 300 square feet of waste @ $2.06 a square foot, that's $600.00, in the trash. I under stand some waste but not 300 square feet. Have a nice day.


Date created:
Name:
Location: Pittsburgh, pa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful service"
Dont get home depot carpet. Worst customer service. They didnt call me when it was delivered then wouldnt call me to get it installed. I had to call them and they wanted to install it a month after they got it. When I argued that they refused to install it at all. Wasted weeks of my time waiting on them. Not even worth the time nor money.


Date created:
Name:
Location: wv

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied, 4 out of 5

Review:
"Updated Review"
I would like to add to my review that the manager did make things right with me. They admitted to their mistake and took care of it. So I am satisfied with the out come even tho we had a lot of frustration with Home Depot. I appreciate him making things right!


Date created:
Name:
Location: Morgantown WV

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Nothing but problems"
Our problems started with the measure being a now show 3 times. Then the no show with the installer. Romanoff is horrible to work with. Home Depot contracts with Romanoff. Had we been told that the installers were from Georgia and all around the US, we would never went with Home Depot. We are in WV. The closest installer was in Charleston WV over 2 1/2 hours away. Our Installer came from Iowa!! We had removed all of the old carpet, padding and moved furniture only for a now show. They had no idea when they could get someone to install. We had to host my parents 60th anniversary with plywood floors and tack strips. When they finally scheduled someone to come install, here's where it goes from bad to worse. We ordered and paid for 15ft x28ft. of carpet. Our room was almost 14ft. wide and we were adamant on NOT wanting a seam. There were only a few types of carpet we could go with that came in 15ft. to NOT have a seam. We left the installer alone to do his job and came back inside an hour or so later and saw that he was getting ready to add a seam. We told him that we ordered a 15ft carpet as we did NOT want a seam. They sent a 12ft. piece. Not only did we not want even one seam we now had 5 seams. They did not send enough carpet for it. He had to seam 4 other pieces together to make one long strip and then seam it to the one long seam. It took him 4 1/2 hrs. non stop to try and make this work and look somewhat decent. He even sad that had he had the 15ft carpet it would have been so much easier to do and it would have looked flawless. He had nothing left over. We were to have a large piece left over to have bounded for an entry rug in our foyer. I called the manager at Home Depot to tell him we did NOT get a 15ft. piece that we ordered. Now we not only had one seam that we absolutely did not want we now had 5. Right in front of our fire place. The focal point of the room. He said that he would make this right. It was indeed a mistake on their part. That they did order the wrong size. We shall see what Home Depot does to make this right. But, I will not recommend them. They made our process a nightmare from the beginning. Our kitchen remodel will be going to a more professional and reliable company.



Date created:
Name:
Location: Reading PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Getting Measurements"
I went to the Home Depot in Wyomissing to order carpet on Wed. I paid a deposit and scheduled the "day" (Friday) I could be home for the measurement to be taken. The could not give me a window of time, they said you will get a call that day letting you know when they will come. I got a call from Erin in carpeting, on Friday (they day they were coming to measure) saying there was a "glitch" in the system. She wanted my cc again. I logged into my bank account and I see the payment was processed. She agreed it was paid but she needed my card number again. Then she called back and said she was sorry for the "glitch", she does see they payment was made, I won't be charged twice, but we will have to reschedule the measurement for tomorrow or sometime next week. Who has time for this!?!? I already rearranged my schedule to be here all day today and I get a call at 11:20 am saying we have to reschedule. Seriously reconsidering moving forward with this carpet. Maybe I should take today to go carpet shopping!!


Date created:
Name:
Location: Walled Lake, Mi

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Not What I Paid For!"
I replaced the flooring on the main level of our home with a wood floor. That said, I ordered new carpeting for the stairs leading to our second floor (It was chosen to match the new area rugs. I purchased the best Home Depot had to offer (It was not as good as the previous, but was acceptable) $40+ dollars a square yard. (I have my own installer). After picking up carpet and taking it home. We found that the quality Density, plushness, thickness of yarns etc... was lacking. I went back to the store carpet in hand and pulled the sample from the flooring dept.. The sample was dense, thick plush. There was no resemblance other than color to the carpet they had sent me. after waiting in the store for a manager for an hour. I decided to return the carpet for refund. The associates in the store all 3 that I had dealt with agreed the carpet wasn't the same. After many calls( I still needed carpet). A store manager from the Livonia store (not the store I purchased it from) finally contacted Mill. The conclusion. Yes they had changed the yarns for the carpeting. There excuse was the yarns had the same length and same amount of twists. They sold me a cheap $10.00 per yard carpet at over $40 per yd.. The Mill obviously was scamming and HD did not know. There excuse is so ridiculous. They replaced a rope with a string (for the Yarns) and sold it as the same. I was told the Mills are owned by HD but I cannot say that as fact. The Manager was very nice. However, I cannot say whether this has been corrected. This happened December 2018

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