Consumer Reviews of Home Depot carpets
#12 of 14 brands of carpets
21% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
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Date created: 2016-04-23
Name: Janet Ruprecht
Location: Albany, NY
I was very excited to have my carpet installed by Home Depot today.
Waiting for this day for a long time. I asked in the $30.00 pre-
installation measuring that was done weeks before that I had bought cork
board I wanted to go down first before the padding and carpet as it is
just a concrete slab for a foundation. Being as I am disabled with
Multiple Sclerosis I physically cant do it myself. I was assured by the
person doing the estimate that "it would be done no problem". Well when
the installers finally came they inspected the area they were going to
put down carpet in and I told them where the cork board was to put down.
They had no idea what I was talking about and told me it wasn't on the
work order they had. They got their manager on the phone and he told me
that they will not install the cork board. It will void the warranty.
They dropped off the carpet and padding into my garage and told me to
call and schedule another installation date when the cork board is down.
I have no idea who to call to put down the cork board. I would like
Date created: 2016-02-19
Name: THOMAS NERAD
Location: MENOMONEE FALLS WI.
Model: Lifeproof Bellina
"Streaks in Carpet"
There are so many different streaks in the carpet especially when you
vacuum. What is the remedy for this.
Date created: 2015-10-29
Name: Patti Shubzda
Location: Richardson, Texas
Model: Platinum Plus Carpet
"Terrible, not as good as the builders carpet"
Installed Platinum Plus carpet four years ago. It had a 25 year mat
resistant, stain resistant warranty. We are seniors with little to no
traffic in our home. After 3 years the carpet was terrible. Home Depot
sent an adjuster from manufacturer that said it was normal wear and
tear. Home Depot would not do anything. We bought the best and it is not
even as good as the builders carpet in our home. Awful carpet.
Date created: 2015-10-28
Name: Robert Kardash
Location: cortlandt manor ny
"Would not honor their rug warranty for a food stain on it"
Had a problem with installation. Two installers came one did not speak
English the other broken English,we're so rude I asked them to leave
they refused called their I talked to boss let them stay and finish. Bad
installation. Had rug clean 18 months as per instructions. Had a food stain
called Home Depot sent adjuster told me I did not maintain rug. Ask for
help from Home Depot told me they would give me discount on area rug to
cover stain. Any questions e mail me
Date created: 2015-08-08
Name: S. DeSimone
Location: Seabrook, NH
We bought Soft Spring carpet from Home Depot because it had a Platinum
Plus rating. It was for a high traffic area. It started showing wear
only a few months after it was installed. Neither Home Depot or Mohawk,
the carpet manufacturer, will do anything to fix our problem. Will not
ever buy carpet from Home Depot again!
Date created: 2015-06-17
Name: Sharon Shafer
Location: Boonsboro, Md
"They got us!"
The carpet has not been installed yet. This is what happened with the
measuring & ordering. Our square feet measured out to about 620; the
amount Home Depot required was 812 sq ft. We had to pay for the extra
carpet & padding because they wouldn't install it with an extra seam
like we wanted. They definitely are not a "green" company and do not
care about charging customers for materials that will be thrown out.
Date created: 2013-11-26
Name: M. Girtz
Location: Grand Rapids, MN
Model: Softspring Platinum Plus
"I hate this carpet"
I hate this carpet. I was not told that you cannot use just any vacuum
cleaner. You cannot even push my nice Dyson on this plush carpet. I have
had 5 vacuum cleaners home to try & and I am sick that I spent so much
money on so much trouble. You have to be a strong to use any vacuum. The
cheap dial high vacuums work, but most of them do not turn of when you
click up the handle and you could whirl a hole in the carpet if you do
not remember to turn it off. Stay away from the Shaw Softspring platinum
plus from home depot! Beware of this big problem!
Date created: 2013-08-02
Name: Emily Luciani
Location: Hopatcong, nj
"Platnium plus and padding"
We purchased platinum plus carpet and had it installed the other day. I
do not like it at all. Leaves footprint marks even when the cat walks
over it. The carpet padding makes it feel like your walking on memory
foam which makes me cringe. Very unhappy and wish I did not purchase it.
Will not recommend it to anyone. The installers did a great job, but the
carpet is awful. I am stuck with this forever.
Date created: 2013-03-19
Name: kathy ancelet
Location: grants pass, oregon
This carpet was installed twice in my home. First time it was flawed.
Second time it looks fine but both carpets have the most horrible smell
(like cigarette smoke) It's been 3 1/2 months and its still horrible. Do
I file a third claim? It's really bad. I can hardly breathe!
Date created: 2012-04-10
Name: C Hall
Location: Altus, OK
Model: platinum plus II
"Platinum Plus II"
It "tracks", walking on carpet leaves footprints that stay as will
tracking lines when carpet is vacuumed.
In waiting mode to see how Home Depot can resolve our problem - can not live with this expense to see footprints every day.