Consumer Reviews of Empire carpets

Popularity:
#11   of 18 brands of carpets

23% of customers recommend
2 of 5 stars 17 reviews with a 2 average rating
  • Very Satisfied
    3
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    13

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

Read more about Empire carpets
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Date created:
Name:
Location: Plymouth Meeting Pa
Model: The carpet you had videos on tha

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very Very Very Unsatisfied with Empire customer service"
I was satisfied with my carpet until we saw a worn spot down to the matting. We had the carpet put down after my dishwasher flooded. The water went thru the living room as well as the kitchen. The kitchen floor i love. This happened in march of 2014. The carpet was put down in April. In 2016, while vacuuming i noticed something shiny. I got closer and noticed the rug was gone and it was the matting shinning. I called and called. All i got was i will givevit to upper managment. Late in 2016. Finally a man his name was Jose, came to look. (Pictures couldn't show the real damage) he said it looked like it happened in the factory. The glue did not adhere to the carpet. He even gave me his number and said it should be replaced in a few weeks. Never heard from him again. I guess he got fired for being honest. I would love to have this resolved. Ps, my negative remarks on FB. was taken off Thank you for listening, you have all my info so no need to ask me for it. Thank you, Denise and Joe Santora


Date created:
Name:
Location: Greenbelt, MD

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stay Away!"
Very unsatisfactory! Called to take advantage - buy carpet for one room and get another room of less or equal size for free. Salesman came out and was an affable man who spoke nicely with us, but as we were considering the carpet selections, he kept steering us toward this one in particular. I kept opting for a slightly darker color but he kept steering me back to the one he was pushing. I should have been suspicious at that point, but I went ahead and took his advice. The workers later came out and did a sloppy job. They did some metal stripping work that looked awful; the previous installer did way better, and after a couple of years, the carpet started bubbling in one room, creating five separate ridges. Very unsightly. Also, the carpet itself constantly sheds and immediately became a dirty gray color and does not clean up right even with a steam cleaner. In short, our carpet looks twenty years old even though it is only five. Never use these people!


Date created:
Name:
Location: Melbourne, FL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor Customer Service"
I wanted carpet, I called to get carpet but... I've seen their ads for years and finally decided to check them out. Waited for my appointment as requested, and confirmed, from 5-7PM...no one called to tell me they were running late, not coming,nothing. I called them and the first call I was on hold and when answered I could hear them but they "supposedly" couldn't hear me?! Called back, on hold again, and was told the rep wouldn't be able to make it and he had told his manager...whatever that means. They offered me $50 to reschedule, seriously? Either just show up or call, I would've gladly rescheduled if someone had called me.Good-bye Empire!



Date created:
Name:
Location: Cranford,NJ
Model: carpet and customer service

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful carpet and even worse customer service"
Awful carpet and even worse customer service. Do not use this company! Worst quality carpet I have ever experienced and I have had carpet in my home for over 40 years. Customer service manager does not return calls and unwilling to take calls when made. Prices are cheaper for a reason - zero star rating. Stay away!


Date created:
Name:
Location: Bethel Park, PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"No Show"
I scheduled an in-home estimate with Empire to install carpet in my basement. I received a confirmation email of the appointment, but they never showed up. I wasted my day waiting for them and never got a call or email saying why they did not show up.


Date created:
Name:
Location: Pittsburgh, PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst service ever"
Worst service I've ever experienced. We needed two carpet runners for two sets of stairs. It's been 3 months and many hours of phone calls, multiple times of not returning phone calls, multiple no show install appointments they still have not completed the work. First and last time we use Empire and I would definitely not recommend anyone use them.


Date created:
Name:
Model: ???

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst service in history"
When it takes 4 months to get an appointment to look at our severely worn carpet only by pretending to want new carpeting from this very poor company. This is actually a worse company than AT&T and thats saying alot!


Date created:
Name:
Location: Hickory, North Carolina

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Too long to do job."
When they came to install carpet they didn't have enough, took 2 weeks to finish work.



Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Disappointment!"
We had a very bad experience with Empire due to Unprofessional Customer Service and not enough carpet to complete the task.


Date created:
Name:
Location: Seattle

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Hurtful treatment"
1- Today is the 4th installation appointment Empire missed. Every time they did that I had to take a day off from work :( you can imagine how this affected my job and I still don't have the carpet. 2- They came once and they've put in wood rods with nails coming out (to hold the padding). Since they still haven't done the installation for the padding yet, the nails are still sticking out and it is a complete safety hazard. I have a baby nephew and I am totally worried that he will crawl onto one of those nails. 3- The appointment timeslot they give are terrible. They tell give you a full day timeslot and you get booked all day. On all 4 appointments that were cancelled, I asked them to narrow down this timeslot and it never happened.

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